Job Description
Technical Lead – Dynamics 365 Customer Insights Journeys & Power Pages
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Roles and Responsibilities
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Lead the design and implementation of solutions using Dynamics 365 Customer Insights – Journeys (Real-time Marketing) and Power Pages (Power Portal).
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Architect scalable and secure customer engagement solutions, including customer journeys, segmentation, email marketing, and event management.
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Design and develop Power Pages portals with custom UI, authentication, and role-based access.
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Provide technical leadership and mentorship to development teams; enforce coding standards and best practices.
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Translate business requirements into technical design documents and scalable architectures.
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Configure and customize:n
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Customer Insights Journeys (segments, triggers, journeys, forms, emails)
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Power Pages (Liquid templates, web roles, content, site settings)
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Develop custom solutions using:n
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Power Platform (Power Automate, Power Apps)
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Integrate Dynamics 365 with external systems and third-party applications using APIs, Azure services, or middleware.
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Implement security models, including authentication (Azure AD B2C, external identity providers) and authorization.
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Drive CI/CD implementation, workplace management, and deployment strategies using Azure DevOps.
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Conduct technical reviews, code reviews, and solution validations.
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Collaborate with stakeholders, business analysts, and architects to ensure successful delivery.
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Ensure compliance with data privacy, governance, and performance standards.
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Strong hands-on experience in:n
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Dynamics 365 Customer Insights – Journeys (Real-time Marketing)
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Expertise in Microsoft Dataverse and data modeling.
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Proficiency in:n
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Liquid templating
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Experience with Power Platform tools (Power Apps, Power Automate).
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Strong integration experience using REST APIs, Azure Functions, Logic Apps.
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Knowledge of security frameworks, authentication (OAuth, Azure AD B2C), and role-based access.
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Experience in solution design, architecture, and technical leadership.
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Familiarity with DevOps practices, CI/CD pipelines, and environment management.
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Strong problem-solving, analytical, and debugging skills.
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Excellent communication and stakeholder management abilities.
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Preferred Skills
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Microsoft certifications such as: MB-260 (Customer Data Platform Specialty)
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Experience with Customer Data Platforms (CDP) and customer data unification.
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Exposure to AI-driven personalization and customer analytics.
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Knowledge of event management modules in Customer Insights Journeys.
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Experience with Azure Integration Services (Service Bus, API Management).
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Familiarity with front-end frameworks and UX best practices.
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Experience working in Agile/Scrum environments.
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Domain experience in industries like Retail, BFSI, Healthcare, or Telecom.
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📌 Dynamics 365 Customer (Victoria)
🏢 XPT Software
📍 Victoria