At Medibank we've recently unified our health services under one brand –
Amplar Health.
With over **** employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
Senior Practice Support Officer – In‐Home Care Scheduling
Are you a master of complex rostering who thrives in fast‐paced environments and cares deeply about patient outcomes?
Join
Amplar Home & Allied Health
in a pivotal role where your scheduling expertise directly supports timely, high‐quality care in the community.
As the
Senior Practice Support Officer
, you'll be at the heart of operations—coordinating and optimising schedules for community clinicians, supporting frontline teams, and ensuring patients receive the right care at the right time. Partnering closely with your People Leader, Resource Planning Lead and analytics teams, you'll balance operational excellence with continuity of care.
What you'll do
Lead day‐to‐day scheduling operations, monitoring performance and resolving escalations in real time
Create and optimise rosters and schedules aligned to demand, geography and contractual requirements
Support onboarding, training and coaching of Practice Support Officers
Use data and insights to drive smarter resourcing decisions, including internal vs brokered services
Champion best‐practice scheduling, governance, and continuous improvement




Communicate confidently with patients, referrers and stakeholders to deliver an exceptional experience
What you'll bring
3+ years' experience in large‐scale workforce planning/rostering
Advanced Excel skills (Access/SQL advantageous) and solid analytical capability
A proactive, resilient, can‐do mindset with excellent communication skills
Proven ability to coach others, manage competing priorities and influence stakeholders
Make a meaningful impact on patient care and community outcomes
Work with a collaborative, values‐driven team
Be empowered to improve systems, processes and performance
Ready to put your scheduling expertise to work where it truly matters?
Apply now
and help us deliver outstanding care, every day.
We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
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📌 Senior Practice Support Officer (South Australia)
🏢 Amplar Health
📍 South Australia