Job Description
Clinical Governance & Quality Business Partner
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At Care Connect, we're proud to be one of Australia's leading not-for-profit home care specialists. Since ****, we've been helping people live independently, confidently and happily at home. We support clients across Victoria, New South Wales and Queensland through personalised care and trusted partnerships that make life easier.
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We're seeking an experienced Clinical Governance & Quality Business Partner to join our Clinical Governance & Quality team and play a key role in strengthening quality, safety and compliance across the organisation.
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This position can be full-time or 0.8 FTE & is based at our Abbotsford head office.
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About the role
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Reporting to the Head of Clinical Governance & Quality, you will provide specialist clinical governance leadership to support the delivery of safe, high-quality and person-centred services.
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This role will partner closely with leaders and teams across the business to drive continuous improvement, support regulatory compliance, manage clinical risks and contribute to a strong culture of quality and accountability.
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Key responsibilities
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Lead the development, implementation and ongoing enhancement of Care Connect's clinical governance framework and quality systems.
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Support organisational compliance with legislation, regulatory requirements and accreditation standards.
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Monitor, analyse and investigate incidents, complaints, consumer feedback and audits to identify trends and improvement opportunities.
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Drive continuous improvement initiatives that strengthen care quality, safety and client outcomes.
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Interpret quality and performance data to support informed decision-making and risk management.
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Prepare reports and insights for committees and stakeholders on quality, compliance, incidents and risks.
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Coordinate responses to external complaints and support privacy-related activities.
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Build capability across leaders and teams through education, guidance and support.
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Why join Care Connect?
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Care Connect is one of Australia's leading not-for-profit home care specialists, supporting people to live happily at home for life. Since ****, we've partnered with tens of thousands of Australians, delivering personalised supports that enable confidence, connection and purpose.
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Our work is guided by our CARE values - Collaboration & Courage, Authenticity, Respect and Excellence - and a genuine commitment to putting clients first. This is an opportunity to make a meaningful impact in a sector undergoing significant transformation.
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About you
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You'll be a collaborative and values-driven clinical professional with a passion for quality, safety and continuous improvement.
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To be successful you will have:
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Current AHPRA registration as a Registered Nurse or Allied Health Professional.
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Minimum 3 years' experience in clinical governance, quality, compliance or risk management.
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Experience developing and implementing quality systems, compliance programs and continuous improvement initiatives.
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Strong understanding of incident management, complaints handling and quality assurance processes.
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Excellent analytical skills, with the ability to interpret data and turn insights into action.
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Highly developed stakeholder engagement, communication and influencing skills.
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Experience within home care,



community care or aged care will be highly regarded.
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Postgraduate qualifications in health services, healthcare management or a related field will be advantageous.
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We offer:
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A permanent role with the opportunity to shape clinical governance during a time of sector reform
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The opportunity to contribute to a values-driven, not-for-profit organisation committed to quality and client outcomes
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Flexible working arrangements within core business hours, including WFH
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A supportive, collaborative executive team
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A competitive salary with NFP salary packaging benefits
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A supportive and cooperative team environment.
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Access to an Employee Assistance Program, discounted health insurance, and wellbeing products, including Fitness Passport
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Employment requirements
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Successful candidates will be required to provide:
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Current Police Check
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Working with Children Check
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Evidence of the right to work in Australia
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Any additional checks or certifications required for the role
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As part of our recruitment process, candidates will be required to complete psychometric assessments.
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If you're passionate about strengthening quality, safety and clinical governance and want to make a meaningful difference in the home & community care sector, we'd love to hear from you.
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We will not consider any unsolicited resumes from recruitment agencies - thank you.
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We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
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📌 Clinical Governance & Quality Business Partner (South Australia)
🏢 Care Connect
📍 South Australia