Job Description
We're looking for an experienced Desktop Support Manager to work on site full time leading a team of Desktop Support and Field Services Engineers supporting a large multi-site organisation across Victoria, South Australia and Tasmania.
n
This is a hands-on leadership role where you'll coach and develop your team, build strong stakeholder relationships and ensure exceptional IT support is delivered across multiple locations.
n
About the role
n
You'll lead a team responsible for desktop, onsite and field support services across a geographically dispersed environment. You'll oversee daily operations, manage escalations, support service improvement initiatives and ensure end users receive responsive, customer-focused IT support.
n
n
Lead, mentor and develop a team of Desktop / Field Services Engineers.
n
Manage day-to-day desktop, onsite and site support across multiple sites.
n
Ensure incidents, requests and escalations are managed effectively and resolved within agreed service levels.
n
Drive continual improvement across site support processes and customer service.
n
Build strong relationships.
n
Manage hardware lifecycle, asset management and vendor relationships.
n
Support incident, problem and change management activities.
n
Monitor service performance, KPIs and team productivity.
n
Coordinate technology rollouts, office moves, equipment deployments and site support activities.
n
Foster a collaborative, customer-focused culture within the team.




n
n
About you
n
You'll have built your and will now be leading a technical support team in a multi-site environment.
n
n
Experience leading a Desktop Support, End User Support or Field Services team.
n
Strong people leadership with a genuine passion for coaching and developing others.
n
Experience supporting multiple locations and geographically dispersed users.
n
Excellent stakeholder engagement and customer service skills.
n
Solid knowledge of Microsoft desktop technologies, end-user computing and workplace technologies.
n
Experience managing incidents, escalations and service delivery within an ITIL environment.
n
Exposure to hardware lifecycle management, asset management and vendor coordination.
n
A practical, hands-on leadership style with the ability to support your team through complex technical issues when required.
n
Excellent communication and relationship-building skills.
n
n
What's on offer
n
n
Permanent leadership opportunity with a well-established organisation.
n
Lead an experienced team supporting a diverse multi-site environment.
n
Varied role combining people leadership, operational management and stakeholder engagement.
n
Supportive leadership team with opportunities to drive continuous improvement.
n
Melbourne-based full time in office position with regular travel to South Australia and Tasmania.
n
#J-*****-Ljbffr

📌 Desktop Support Manager (Victoria)
🏢 Mansell Taylor Consulting
📍 Victoria