Role Overview: We are seeking Level 1 Desktop Engineer to join our energetic team to work with one of our clients onsite in Geelong. The ideal candidate will have prior experience in a similar role and be comfortable and confident in a range of Windows technologies.
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We will be joining a team of engineers already implementing the Win 11 rollout, therefore you will be required to integrate quickly to complement the team. As you will be assisting end-users, excellent communication skills – spoken, written and interpersonal are required as is the need to be in office on a daily basis.
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Key Responsibilities
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Adherence to documented operational procedures for both PC & laptops
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Experience in dealing with and assisting end-users who are not IT literate
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Knowledge and experience across Windows OS, O365, Sharepoint, Teams etc.
will be well-regarded
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Ability to work independently and manage multiple tasks simultaneously
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Solid understanding of Windows desktop and basic server settings
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Operating collaboratively with team to elevate capability and consistency
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About You
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3+ years in a service desk or technical support role
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Experience in Win11 rollout
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Ability to troubleshoot technical issues methodically and efficiently
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A genuine passion for delivering quality customer support
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Excellent comms
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Note that you must have the right to live & work in this location to apply for this role
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