Job Description

We're seeking a passionate and experienced Duty Manager to join the team at Dorsett Gold Coast. This is a full‐time leadership prospect where you'll play a key role in delivering exceptional guest experiences, supporting our Front Office team, and ensuring the smooth operation of the hotel.

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Reporting to the Front Office Manager, you'll be the senior leader on shift, providing guidance to the team, overseeing daily operations, and ensuring every guest receives outstanding service.

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ABOUT THE ROLE

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As Duty Manager, you'll lead by example while supporting Front Office and Guest Services to ensure the hotel operates efficiently. You'll be a confident and approachable leader, committed to maintaining high service standards and fostering a positive team setting.

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Key responsibilities include:

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Acting as Manager on Duty and overseeing hotel operations during your shift
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Leading, coaching, and supporting Guest Service Agents and Porters
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Delivering exceptional guest service and professionally resolving guest enquiries and concerns
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Ensuring effective check‐in and check‐out experiences
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Supporting daily handovers, operational reporting, and roster coverage
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Collaborating with all hotel departments to deliver a seamless guest experience
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Maintaining high standards of service, safety, and compliance
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ABOUT YOU

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To be successful in this role, you will have:

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Previous experience as a Duty Manager or Front Office Supervisor within a hotel environment
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A genuine passion for guest service and developing high‐performing teams
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Excellent leadership, communication, and problem‐solving skills
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A calm and professional approach in a fast‐paced environment
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Solid organisational skills and attention to detail
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Availability to work a rotating roster, including weekends and public holidays
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Experience with Opera Cloud (preferred but not essential)
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Why Join Dorsett Gold Coast?

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Be part of a growing international hotel brand
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Work within a supportive and team-oriented team environment
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Enjoy a modern workplace in the heart of Broadbeach
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Receive 50% staff discounts across Dorsett Hotels and selected global properties
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Birthday leave to celebrate your special day
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Access ongoing training, learning, and career development opportunities
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📌 Duty Manager City Of Gold Coast
🏢 Dorsett Hotels
📍 City of Gold Coast