Job Description

Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.

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About Us

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Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.

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About the Role

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We are seeking an Intake & Administration Officer to be the first point of contact for participants, families, and stakeholders. This role is critical in ensuring a smooth onboarding process for new clients while providing essential administrative support to the team.

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Key Responsibilities

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Manage current client enquiries via phone, email, and referrals
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Conduct intake assessments and gather required participant information
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Coordinate onboarding processes, including service agreements and documentation
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Maintain accurate records in client management systems (e.g., CRM etc)
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Liaise with participants, families, support coordinators, and internal staff
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Support scheduling and rostering where required
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Ensure compliance with NDIS standards and organisational policies
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Provide general administrative support to the team
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About You

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Previous experience in an administration, intake or customer service (NDIS or healthcare preferred) is preferred however not mandatory.
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Knowledge and understanding of the NDIS framework and processes (Desirable)
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Excellent communication and interpersonal skills
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High attention to detail and organisational ability
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Ability to manage multiple tasks and prioritise effectively
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Proficiency in Microsoft Office and client management systems
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A compassionate and client-focused approach
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Requirements

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NDIS Worker Screening Check (or willingness to obtain)
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Working With Children Check (if applicable)
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Current Police Check
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Full working rights in Australia
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What We Offer

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Supportive and team-oriented team setting
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Opportunities for professional development and growth
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Meaningful work making a real difference in people's lives
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J-18808-Ljbffr

📌 Intake & Administration Officer Williamstown (Australia)
🏢 Help at Hand Support
📍 Australia