Job Description
Load Planning Administrator – Port Macquarie
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Jim Pearson Transport is seeking a Load Planning Administrator to join our Port Macquarie operations in a full-time position.
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The Role
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You'll be part of a high-performing operations team focused on supporting the scheduling of trucks, coordinating loads and ensuring freight moves efficiently, safely and on time.
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This role also plays an key customer service function, acting as a key point of contact for internal and external stakeholders by providing timely communication, operational updates and reporting to support service excellence. It's a role that suits someone who is organised, proactive and enjoys keeping things running smoothly.
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What you'll do:
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Plan and enter daily freight movements into internal systems.
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Assist with pickup and delivery bookings.
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Track freight progress and resolve issues to keep schedules on target.
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Use computer systems to manage logistics data, maintain accuracy and support the operations team.
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Provide a high level of customer service to both internal and external stakeholders, ensuring transparent, professional and timely communication regarding freight movements, operational updates and service outcomes.




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Prepare and distribute operational reports, performance updates and freight status information to customers, drivers, management and other key stakeholders as required.
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Assist in identifying and resolving operational issues to maximise opportunities.
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About You
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Robust attention to detail and problem-solving ability.
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Confident using computers and logistics systems.
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Works best in a team that values precision, reliability and performance.
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Experience in transport, operations or logistics is highly regarded.
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Excellent written and verbal communication skills, with the ability to build positive relationships with customers, management, and internal teams.
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Demonstrated commitment to customer service and the ability to manage stakeholder enquiries professionally and efficiently.
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Ability to think on your feet and learn new skills.
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If you're looking for an opportunity to build your career in transport and logistics while making a direct impact on customer service and operational performance, we'd love to hear from you.
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📌 Load Planning Administrator - Port Macquarie
🏢 Jim Pearson Transport
📍 Port Macquarie