Job Description
Every role at GrainCorp helps deliver high-quality service to our customers and communities. In this role, you'll contribute by:
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Providing Level 1/2 technical support to over 2,500 internal users and contractors, ensuring smooth IT operations and enabling business functions.
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About the role:
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Respond to and resolve IT incidents and service requests via phone, email, and ticketing system.
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Maintain accurate documentation and ensure SLA compliance.
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Troubleshoot remotely using tools like Remote Desktop.
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Support Microsoft environments including Windows, Office365, Teams, Active Directory, Exchange Online.
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Participate in system maintenance and access provisioning.
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Communicate technical information clearly to non-technical users.
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Contribute to service desk process improvements and project delivery.
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About your experience:
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At least 4+ years in a similar Service Desk role.
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Solid experience with Azure or Entra, Active Directory, and Exchange.
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System administration skills (e.g. Intune configuration) are a plus.
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Clear communication and a collaborative mindset.
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What we offer:
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Hybrid work and flexible leave options
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Health & wellbeing support including birthday leave
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We're proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career.
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📌 Service Desk Analyst (New South Wales)
🏢 Graincorp
📍 New South Wales