Job Description
As a Service Technician for the New South Wales region, you will be responsible for providing high-quality technical services for Gravotech customers.Your key responsibilities will include:
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Deliver on-site and remote technical support (via phone, online, and PC) to customers.
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Carry out installation, commissioning, and operator training for current equipment on-site.
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Service, troubleshoot, and repair machines at customer sites and at the main office.
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Perform fault diagnosis and on-site repairs to ensure quick problem resolution and customer satisfaction.
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Drive the sales of service offerings by promoting extended warranties, equipment rentals, machine reconditioning, maintenance contracts, and training sessions.
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Assist in managing and controlling spare parts inventory within the department.
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Support colleagues in the department when needed.
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Collaborate with the Sales team, providing technical support to help them achieve their sales goals.
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What you will bring
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A background in Mechanical or Electronic Engineering is preferred.
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3 to 5 years of experience in technical assistance, repairs, customer service, or as a mobile technician.
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Proficiency in computer tools (Office Suite is required; CRM, ERP, or CAD software is a plus).
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Knowledge of mechanics, electrical systems, and automation (preferred but not mandatory).
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Ability to work effectively under pressure.
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Willingness to travel extensively (5 days a week).
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Strong organisational skills with a high level of attention to detail.
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Team player with excellent customer relationship skills.
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What's in it for you?
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Work-life balance with the freedom and flexibility to succeed
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A supportive, fun and friendly work culture
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Be a part of a leading global manufacturer
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Learning and development opportunities
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Access to health and wellbeing resources via our employee assistance program
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Why Join Gravotech by Brady?
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Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.
n We have a diverse customer base in industries including electronics,
telecommunications,
manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, ****, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal **** sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us
atwww.bradycorp.com
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Diversity Statement
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Gravotech by Brady is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Dependent on the role, a pre-employment medical and police check may be required to be successful, prior to commencement date.
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📌 Service Technician Nsw (New South Wales)
🏢 Brady
📍 New South Wales