Job Description

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Join the Hudson Mitre 10 team in St Marys and become a key point of contact for builders, site supervisors and customers. This is a fast-paced, relationship-focused role where you'll help keep projects moving by managing enquiries, coordinating orders, troubleshooting issues and delivering exceptional customer service.

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Working closely with internal teams and suppliers, you'll be the person customers rely on to find solutions, provide updates and ensure orders are delivered on time. It's a great opportunity for someone who enjoys variety, problem solving and building strong customer relationships.

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What you'll be doing

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Manage customer enquiries via phone and email
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Follow up orders, deliveries and outstanding requests
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Troubleshoot product, pricing and order-related issues
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Prepare quotes and process additional orders as required
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Liaise with suppliers to source pricing and product information
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Build strong relationships with builders,



site supervisors and internal teams
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Provide accurate updates and solutions to ensure excellent customer outcomes
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You're Likely a Match If You have

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Experience in customer service, internal sales or order management
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Strong communication skills and a customer-first approach
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The ability to prioritise and manage multiple tasks effectively
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Excellent problem-solving and attention to detail skills
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Confidence using Microsoft Office, including Outlook and Excel
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Experience within hardware, building supplies or a trade-related setting will be highly regarded
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Why Join Us?

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This is a outstanding opportunity to join a supportive team where your work genuinely helps keep customer orders and service delivery on track. You'll be part of a business-critical function supporting high-value customer relationships and helping deliver outstanding outcomes every day.
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