Established in 2006, Hisense Australia Pty Ltd has since become one of Australia's leading Consumer Electronics and Home Appliance brands, offering consumers high-quality solutions across a growing range of product categories including TV, sound, refrigeration, laundry, and air conditioning.
n
About this role
n
Responsible for processing and managing spare parts requests and associated problems.
n
Responsibilities
n
Core objectives include:
n
n
Communicate with Service Agents and ensure that they have sufficient parts to complete service jobs.
n
Maintain service orders in the CRM system and ensure that orders are dispatched through the SAP system.
n
Ensure that service orders are being fulfilled as soon as possible and within reasonable time frames.
n
Recommend required parts for the service order and provide cost of parts information to the customer or store.
n
Notify Service Agents and Customer Care when back-ordered parts have been received.
n
Issue the credit notice to customers when parts have been refunded.
n
n
The above list is not exhaustive and the role may change to meet the overall objectives of the company.
n
What You'll Bring
n
Experience
n
n
At least 6 months experience in Call Center or Spare Parts related role.
n
Basic technical understanding of spare parts or appliance components (preferred)
n
Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.
n
Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
n
Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
n
Commerciality: ability to apply knowledge in a practical, commercial manner.
n
Teamwork: willingness to assist and support others as required and get on with team members.
n
J-18808-Ljbffr
📌 Spare Parts Coordinator Full Time Casual Williamstown
🏢 Hisense
📍 Williamstown
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.