Our client is a large Queensland organisation seeking a motivated Service Desk Officer to join their ICT support team. This is an excellent opportunity for a customer-focused IT skilled to work in a collaborative environment supporting a diverse user base and a broad range of technologies.
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About the Role
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As a Service Desk Officer, you will provide first point of contact ICT support, responding to incidents and service requests while delivering exceptional customer service. You will work as part of a high-performing Service Desk team, troubleshooting technical issues, escalating where required, and contributing to continuous service improvement.
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Key Responsibilities
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Provide quality first-level support for ICT incidents and service requests.
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Respond to and resolve requests using established support processes and escalation procedures.
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Assist users with Microsoft 365 technologies and desktop support issues.
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Support mobility solutions and endpoint management technologies.
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Contribute feedback to improve Service Desk processes, procedures and documentation.
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Deliver a high standard of customer service in a fast-paced support setting.
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Skills & Experience
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Microsoft Exchange
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Active Directory
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Microsoft Windows desktop and tablet operating systems
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Microsoft 365 suite
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Citrix environments
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Data networking and communications
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Service Desk platforms such as Ivanti or similar
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Call centre technologies such as Amazon Connect or similar
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Highly Regarded
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Experience with Microsoft Intune Company Portal.
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Experience supporting RSA SecurID tokens.
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Experience supporting iPhone and iPad devices.
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About You
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Customer-focused and committed to service excellence.
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A quick learner who adapts easily to new technologies and processes.
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Proactive, self-motivated and dependable.
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Analytical and methodical in your approach to problem solving.
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Comfortable working within a collaborative team environment.
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Detail-oriented with robust organisational skills.
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What's on Offer?
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Long-term contract opportunity through to April 2027.
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Potential 12-month extension.
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Brisbane CBD location.
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Hybrid working arrangements following induction and onboarding.
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Chance to work with modern enterprise technologies in a supportive ICT team.
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J-18808-Ljbffr
📌 Service Desk Officer Queensland
🏢 Whizdom
📍 Queensland
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