Job Description

Who We Are

n

Restoke is restaurant intelligence, the operating brain for back-of-house. Our AI helps venues control costs, automate ordering, track live inventory, manage recipes, run tasks, and pay suppliers, all with clear, data-driven decisions. We are a global company with offices in Australia and the USA, serving venues across APAC and North America.

n

About The Role

n

You will own activation, adoption, and long-term success for a portfolio of venues. This is product-led customer success, you design repeatable playbooks, in-product guides, and moments that delight. Success looks like: fast activation, short time to first value, deep feature adoption, high net retention, healthy expansion, strong NPS.

n

What You'll Do

n

n
Onboard and activate: build smooth journeys with in-app checklists, group sessions, and focused 1:1s when needed.
n
Drive adoption: use health scores and cohort insights to nudge the right actions, unlock value feature by feature.
n
Grow accounts: run value reviews, share ROI wins, introduce modules that help customers hit their goals.
n
Champion the customer: turn feedback into improvements, partner with Product on guides, help centre content, and smart prompts.
n
Upgrade the engine: refine playbooks,



automate steps, keep the experience efficient and human.
n
Operate with outstanding tools: HubSpot, Intercom, Mixpanel, Gong, Monday.com, Zoom.
n

n

What You Bring

n

n
2 to 4 years in Customer Success or Onboarding at a SaaS company, hospitality background is a plus.
n
Explicit communicator who builds trust quickly, outstanding on Zoom and in venue.
n
Comfortable with data, you translate dashboards into next steps.
n
Ownership mindset, proactive, collaborative, you make things better every week.
n
Thrive in a growing team, you enjoy building systems that scale.
n

n

Nice to have

n

n
POS or payments exposure, inventory or recipe costing familiarity
n
Basic SQL or strong spreadsheet skills
n
Experience with PLG motions and health scoring
n

n

Why you'll want in

n

n
Join a category creator, help define restaurant intelligence.
n
Competitive salary, ESOP, real growth path to Senior CSM and beyond.
n
Hybrid flexibility, strong team culture, work with leading venues in Australia and the USA.
n
Build measurable impact that operators feel every service.
n
J-18808-Ljbffr

📌 Customer Success Manager Victoria (Australia)
🏢 Restoke.ai
📍 Australia