Job Description

Azure Cloud Managed Services Support Lead - Major Bank

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A major bank is currently seeking an Azure Cloud Managed Services Support Lead to join their team on a permanent basis. Role can be based in Sydney or Melb. 2 days a week in the office.
n Looking for an experienced Azure Technical lead to drive operations at scale- maintain service levels for critical workloads, end-to-end support of business and customer facing public cloud hosted applications and ensures that the support team are fit-for-purpose.
n Responsibilities:

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Own service stability in a 24x7 operations environment, managing incidents, problem management and ITSM targets end-to-end
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Maintain strong Azure security, compliance and cost practices, supporting automated microservices and infrastructure settings
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Lead service improvement through automation, optimisation and continuous enhancement of customer experience
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Provide technical leadership by mentoring the L2 CMS team and resolving complex cross-platform service issues
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Engage stakeholders and suppliers, supporting delivery handovers, capacity planning and driving a strong one-team, ITIL-aligned culture
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Key Skills / Experience:nn
5+ years' experience in Azure, with solid capability across IaaS, PaaS and SaaS environments
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Experience in technical leadership, mentoring offshore teams and managing stakeholder engagement and priorities
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Deep experience with Kubernetes and microservices, ideally deploying on AKS using Helm
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Robust understanding of observability and monitoring tools such as Splunk or Azure Monitor, with solid troubleshooting capability
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Strong terraform
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If interested please respond ASAP with your latest resumen

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📌 Azure Cloud Managed Services Support Lead Major Bank Victoria
🏢 Bluefin Resources
📍 Victoria