Job Description
Job Context
Simpro is entering an exciting phase of growth, and in **** we're doubling the size of our Customer Success organisation.
With a rapidly expanding global footprint and product suite, we're hiring multiple Account Managers to join our high-performing team.
This is a fantastic opportunity to step into a role where you'll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment.
This is a true Account Management role – you'll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.
What You'll Do
Own renewals & reduce churn
Manage end-to-end renewals across a large portfolio with consistency and accuracy
Proactively identify at-risk customers through outreach and usage insights
Maintain clear, reliable renewal forecasts and pipeline visibility
Identify growth opportunities
Spot and act on expansion opportunities (users, modules, training)
Partner with customers to unlock additional value from the Simpro platform
Contribute to revenue growth while maintaining a strong customer-first mindset
Operate with structure & discipline
Follow established playbooks, cadences, and processes
Maintain excellent CRM hygiene and account records
Manage a high-volume portfolio with strong organisation and attention to detail
Build strong, practical relationships
Engage with time-poor, operational customers in a clear and direct way
Translate product features into simple, tangible business outcomes
Build trust through consistency, reliability, and genuine care
What You'll Bring




Experience in Account Management, Customer Success, or Renewals within SaaS
Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
Strong commercial instincts with the ability to identify and act on growth opportunities
High level of process discipline and ability to follow structured workflows
A driven, outcomes-focused mindset with the ability to thrive in a scaling business
What We Can Offer You
Novated leasing via salary packaging
Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Delicious, free, chef-prepared lunch 3 days per week on site
Talent Referral Program – get rewarded for referring a friend to join our team!
Casual dress and relaxed office environment
Fun team camaraderie and events
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Equal Employment Opportunity
Simpro, AroFlo, BigChange & ClockShark are equal‐opportunity employers with a best‐of‐class onboarding program and supportive team environments.
We embrace and support cultural diversity and Equal Employment Chance.
Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.
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📌 Account Manager (Multiple Roles Available) | Growth & Expansion (Queensland)
🏢 Simpro Software
📍 Queensland