Job Description
Overview
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Job Description of Process Analyst in Australia: Ability to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed.
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Hands-on experience in Signavio Products (or any other BPM tools like IBM BPM, Appian, Blueworks Live, Pega) Process Manager, Process Intelligence & Workflow Accelerator.
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Complete understanding of Process modelling and BPMN 2.0 standard to be followed for Process architecture.
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Understanding of key customer processes, such as Order-to-Cash, Procure-to-Pay, Issue-to-Resolution and automating business process models and cloud-based services, etc.
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Experience working with ERP & CRM systems (e.g. Microsoft, Oracle, SAP, Salesforce), data extraction, data analysis, reporting, etc.
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Experience with SQL, database technologies, ETL, and/or programming (Java, Python, R, etc.).
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Process mapping and identifying non value add steps to create lean and agile processes.
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Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects.
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Strengthen and enhance internal processes to make them more efficient and effective by identifying process improvement/re-engineering opportunities.
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Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes.
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Help our clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and create end-to-end automation solution blueprints.
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Responsible for working with the clients Business Excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document).
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Act as customers key contact and guide them through the analysis process and become their trusted advisor on process automation.
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Provide quality consulting service by applying PDCA, lean,



6 sigma and other relevant quality methodologies with the objective to reduce cost/cycle time, improve productivity, increase revenue, improve product/service quality, and/or realign organizational practices with business strategies.
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Work in coordination with other departments to incubate new solutions and technology for existing and new businesses.
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Analysis and Feedback
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Research to create value added / proactive proposals for
prospective/existing
customers.
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Benchmarking performance of existing customers vis-à-vis competition.
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Conduct interactive workshops for employees on quality tools and generate process improvement ideas.
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Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes).
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Participate in the development of current offerings and innovation in the automation space.
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Participate in UAT, Process Governance & Go Live activities.
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Reporting & Administration
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Share progress on Continuous Improvement initiatives with leadership team and other Ops/Client stakeholders.
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Participate in
Daily/Weekly/Monthly
reviews to share the update and action plan on various process and system improvements.
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Spread awareness around practices as PDCA, Digital Transformation, Automation etc. via workshops, sessions and other activities.
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COMPETENCIES
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Knowledge (including education and experience)
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Skills / Attributes
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Min 8-12 years of overall experience and 7-10 years of experience as Process Improvement Coach/Manager in domains - Healthcare/Life
Sciences/Telecom/FnA/Manufacturing/Hi
Tech/Retail/BFSI/Ecommerce
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Signavio Products
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ERP & CRM Systems
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SQL, database technologies, ETL
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Signavio/Or any other BPM tool
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RPA thought leadership
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Analytical Ability
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Six Sigma GB/BB
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Customer service orientation
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Technical Expertise
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Concern for Excellence
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Ms Office
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Oral and written communication
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Initiative
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Self-driven
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Flexibility
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Ownership
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📌 Process Analyst (New South Wales)
🏢 Pyramid Global Technologies
📍 New South Wales