Job Description
This is a senior delivery leadership role within a well-established SaaS organisation, where you will take full ownership of customer delivery outcomes across a portfolio of enterprise clients.
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Rather than operating within a traditional PMO structure, this role sits at the intersection of delivery, commercial accountability and customer relationship management. You will be responsible for ensuring successful implementation outcomes, maintaining strong executive-level relationships, and safeguarding the commercial integrity of each engagement.
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The organisation has built a strong reputation for delivering complex platform implementations and partnering closely with its clients, making this a high-impact, visible position within the business.
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The role
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You will lead delivery across multiple client engagements, acting as the senior point of accountability from initiation through to go-live and beyond.
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Key responsibilities include:
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Owning end-to-end delivery across SaaS / PaaS implementations
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Acting as the primary point of contact for customers at a senior level
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Managing commercial performance, including budget, margin and change control
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Leading governance frameworks, including steering committees and executive reporting
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Driving delivery predictability across multiple concurrent programs
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Managing risks, issues and escalations with a solutions-focused approach
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Leading and influencing cross-functional delivery teams
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This is a role for someone who takes ownership of outcomes and is comfortable operating with both delivery and commercial accountability.
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What they're looking for
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Demonstrated experience delivering SaaS or PaaS implementations to external clients
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Strong commercial acumen, including ownership of budgets, margin and delivery performance
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Experience leading multiple concurrent client engagements
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Proven ability to operate as the primary escalation point for customers
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Experience leading, mentoring or influencing delivery teams
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Exposure to insurance or regulated environments is beneficial, but not essential.
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Why this role
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High-impact, customer-facing leadership position
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Strong alignment between delivery, commercial ownership and client success
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Established platform with a growing client base
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Opportunity to shape delivery standards and influence outcomes at scale
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Why Join?
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This is an opportunity to lead enterprise-grade technology implementations for an award-winning SaaS platform used by leading insurers. You'll step into a high-trust environment where delivery professionals are empowered to make an impact. With a flat structure, collaborative leadership, and a robust focus on innovation, your ideas will shape delivery practices and influence the client experience. Enjoy flexible work arrangements, meaningful projects, and a passionate team committed to real results across the insurance sector.
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📌 Lead Delivery Manager (New South Wales)
🏢 White Bay
📍 New South Wales