Job Description
About AC3
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At AC3, our purpose is to make technology real. That means helping customers cut through complexity and apply technology in ways that deliver practical, measurable outcomes.
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We are looking for a SIAM Solution Architect to join our SIAM Practice in Sydney. This is a customer-facing role that sits across pre-sales, consulting, solution design and delivery support.
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You will work with customers, sales, consulting, partners and internal technical teams to shape IT service solutions that are relevant, sustainable and deliverable.
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You will suit this role if you can move comfortably from business problem to technical design, from stakeholder conversation to proposal content, and from architecture thinking to hands-on delivery support when the engagement needs it.
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What you will do
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Design SIAM and IT service solutions that solve real customer challenges and support business strategy.
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Lead technical and SME qualification, scoping, estimation, design and architecture for recent and existing opportunities.
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Develop proposal and tender content, including scope, solution approach and pricing input.
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Create technical designs, artefacts and documentation that support smoother operations, better tooling and improved service maturity.
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Contribute to AC3 productised services, delivery methodologies and reusable pre-sales artefacts.
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Partner with customer stakeholders as a trusted advisor on SIAM strategy and service design.
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Mentor others, share knowledge and contribute to the wider AC3 community of practice.
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What you will bring
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10+ years as an IT industry participant, with at least 5 years across a broad range of technology streams.
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Experience in customer-facing consulting and/or pre-sales roles.
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Strong IT Service Management or Enterprise Service Management experience.
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Experience translating business challenges into suitable technical, service or specialised solutions.
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Confidence working with senior business and technical stakeholders.
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Strong design artefact, technology strategy, proposal and tender contribution experience.
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Excellent written and verbal communication, including report writing and technical documentation.
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ITIL Foundation v3 or later, SIAM Foundation or higher, and ServiceNow sales/pre-sales certification.
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Nice to have
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Managed Services Provider, Systems Integrator or consulting experience.
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Cloud-native architecture experience across public cloud, PaaS, IaaS, REST APIs, microservices or open-source platforms.
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Working knowledge of ServiceNow ITSM, ITBM, ITOM, HRSD, CSM, SecOps, IRM or PA.
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ITIL Intermediate or higher, Agile or DevOps certifications.
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Why AC3
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AC3 is a place for people who want to do meaningful work without the nonsense. We value people who Work Wise, Work Humble and Work Honest.
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You will be trusted to bring your expertise, challenge the status quo and help customers get real value from their technology investment.
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If you are a practical architect who can connect commercial context, service design and technical delivery, we would like to hear from you.
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📌 Siam Solution Architect (New South Wales)
🏢 AC3
📍 New South Wales