Retail Sales Assistant & Community Manager
At Up There Athletics, we're more than a retail store.
We're a destination for runners, athletes and everyday movers who share a passion for sport, performance and community. Our stores are places where people come together to connect, learn, train and discover the world's best running products.
We're looking for an energetic, community-minded
Retail Assistant & Community Manager
to help deliver exceptional customer experiences while supporting the continued growth of our running community.
If you're passionate about retail, love building relationships, and thrive in a rapid-paced environment where no two days are the same, we'd love to hear from you.
Retail Assistant & Community Manager
Up There Athletics | Sydney
Join Sydney's Leading Running Community
At Up There Athletics, we're more than a retail store.
We're a destination for runners, athletes and everyday movers who share a passion for sport, performance and community. Our stores are places where people come together to connect, learn, train and discover the world's best running products.
We're looking for an energetic, community-minded
Retail Assistant & Community Manager
to help deliver exceptional customer experiences while supporting the continued growth of our running community.
If you're passionate about retail, love building relationships, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.
About the Role
This is a unique hybrid position that combines premium retail service with community engagement, events and content support.
While the primary focus of the role is retail operations and customer experience, you'll also play an important role in representing the Up There Athletics brand within the running community and supporting events,



marketing initiatives and storytelling content.
Approximately *****% of your time will be focused on retail sales and store operations, with *****% supporting community and marketing activities.
What You'll Be Doing
Customer Experience & Retail Sales
Deliver exceptional customer service aligned with the Up There Athletics brand.
Provide expert product recommendations, fitting advice and sizing guidance.
Build genuine relationships with customers and understand their individual goals.
Support sales targets through outstanding service and product knowledge.
Process sales, returns and exchanges efficiently.
Assist with online order fulfilment and omni-channel retail operations.
Maintain high levels of product knowledge across leading running and performance brands.
Store Operations
Maintain an organised, clean and visually inspiring store environment.
Execute visual merchandising and presentation standards.
Replenish stock and support inventory management activities.
Assist with stock counts, transfers and back-of-house organisation.
Support store opening and closing procedures.
Community & Events
Represent Up There Athletics at community runs, events, races and partner activations.
Assist with the planning and delivery of store and community events.
Build strong relationships with customers, ambassadors, community groups and brand partners.




Help grow awareness and engagement within Melbourne and interstate running communities.
Contribute ideas that strengthen participation and community connection.
Content & Marketing Support
Capture and create content from events, product launches and community initiatives.
Support social media and marketing campaigns.
Gather customer insights and community feedback.
Work collaboratively with the marketing team to bring brand stories to life.
About You
You'll be someone who genuinely loves connecting with people and contributing to a positive team culture.
You'll also bring:
Previous retail experience (2+ years preferred)
Strong communication and relationship-building skills
Excellent organisational skills and attention to detail
A proactive, self-motivated approach
Confidence working across multiple priorities
A passion for running, sport, fitness or community engagement
Confidence using social media platforms and a good eye for content opportunities, trends and audience engagement
Availability to work weekends, events and occasional interstate activations when required
Why Join Up There Athletics?
Be part of one of Australia's most respected running and athletic communities
Work with premium global running and performance brands
Access exciting community events, races and brand experiences
Join a passionate, supportive and high-performing team
Help shape meaningful experiences for athletes and customers every day
Opportunity to grow your skills across retail, community, events and content creation
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📌 Retail Sales Assistant & Community Manager (New South Wales)
🏢 Up There
📍 New South Wales