"At Opal HealthCare, we know that companies don't succeed, people do."
Our purpose is to bring joy to those we care for and our values of
C
ompassion,
A
ccountability,
R
espect and
E
xcellence reflect that
CARE
is at the heart of everything we do. Opal HealthCare is one of Australia's leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.
About the Role:
We're looking for a compassionate and organised
Customer Support Coordinator
to welcome recent residents and lead our administration team at
Caulfield Horizons
Care Community.
What's on Offer:
Location:
Caulfield HorizonsCare Community, Caulfield
Employment Type:
Permanent full-time, Monday to Friday
Remuneration:
$35 - $38 per hour (DOE) + Superannuation
Why Choose Opal?
True work-life balance
— Stable and permanent hours
Career development
through our Opal HealthCare Academy
Leadership pathways
— Grow your career in a supportive, values-led environment
Paid parental leave
— Industry-leading policy for primary and non-primary carers
$5,000 referral bonuses
for bringing a friend onboard
National secondment opportunities
to grow your career while exploring new locations
Sector-leading systems & innovation




What You'll Do:
Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
Lead and inspire a team to deliver exceptional administrative and customer support services.
Build lasting, trusting relationships with residents, families, and key community partners.
Ensure our care community is a welcoming environment and a hub of connection.
Manage the efficient day-to-day operations of our administration function.
What You'll Need:
Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
Proven leadership skills with experience coaching and mentoring a team
Exceptional organisational and communication skills with a genuine passion for helping people
An empathetic nature with the ability to manage sensitive conversations
Willingness to complete:
Pre-employment medical
Police check
NDIS Worker Screening Check
Coordinate with Heart
Join a team where your skills in building trust and community directly bring joy to those we care for.
#J-*****-Ljbffr

📌 Customer Support Coordinator (Victoria)
🏢 Opal HealthCare
📍 Victoria