Job Description
Location: Victoria
n Employment Type: Full-time
n
FAK Supervisor - Victoria
n
Our client is seeking an experienced FAK Supervisor to lead a high-performing Freight All Kinds (FAK) customer service team in Victoria. This is an excellent prospect for a logistics qualified with strong leadership skills who thrives in a fast-paced freight environment.
n
Reporting to the National FAK Manager, you'll oversee the day-to-day operations of the FAK customer service function, ensuring exceptional service delivery, operational efficiency, and strong team performance.
n
Key Responsibilities
n
Team Leadership
n
n
Lead, coach and mentor a team of FAK Customer Service Representatives.
n
Conduct regular team meetings and communicate operational priorities.
n
Monitor team performance, provide coaching and support professional development.
n
Manage rostering, leave approvals and workforce planning.
n
Assist with onboarding and training of new team members.
n
Foster a positive, collaborative and high-performing team culture.
n
n
Customer Service
n
n
Act as the primary escalation point for complex customer enquiries and service issues.
n
Ensure timely, professional communication across phone, email and online channels.
n
Build and maintain strong relationships with customers, freight forwarders and service partners.
n
Monitor service standards and implement improvements where required.
n
n
Operations & Freight Coordination
n
n
Oversee freight bookings, documentation and shipment processing.
n
Monitor freight movements and provide proactive customer updates.
n




Liaise with transport providers, warehouses and operational teams to ensure efficient freight movement.
n
Coordinate container collections and export schedules to meet operational deadlines.
n
Ensure export cargo is received within required timeframes.
n
Monitor cargo storage and applicable charges.
n
Plan unpack and pack schedules to support warehouse labour requirements.
n
Review driver documentation to ensure smooth operational flow.
n
Investigate and resolve operational issues, incidents and service failures promptly.
n
Promote accurate documentation and minimise delivery errors.
n
n
Reporting & Continuous Improvement
n
n
Prepare operational reports and identify performance trends.
n
Ensure compliance with company policies, industry standards and legislative requirements.
n
Maintain accurate freight and customer records.
n
Identify opportunities to improve operational processes and customer outcomes.
n
Support business projects and additional operational initiatives as required.
n
n
About You
n
To be successful in this role, you'll bring:
n
n
Previous leadership or supervisory experience within freight, logistics or supply chain.
n
A strong understanding of Freight All Kinds (FAK)



operations and freight documentation.
n
Excellent customer service and stakeholder management skills.
n
Proven ability to manage competing priorities in a fast-paced environment.
n
Strong problem-solving and decision-making skills.
n
High attention to detail and excellent organizational abilities.
n
A proactive, hands-on leadership style with the ability to motivate and develop others.
n
Solid written and verbal communication skills.
n
Intermediate to advanced Microsoft Office skills, particularly Outlook, Excel and Word.
n
Experience using freight or warehouse management systems such as Inbound Connect or similar.
n
n
What We're Looking For
n
n
2-3+ years' experience within freight, logistics or FAK operations.
n
At least 12 months' experience in a supervisory, team leader or senior customer service position.
n
Experience managing customer escalations and delivering outstanding service.
n
Knowledge of freight documentation including delivery documentation, transfer certificates and export paperwork.
n
n
Why Apply?
n
This is a fantastic opportunity to join a well-established and growing logistics business where you'll play a key leadership role within the Victorian operation. You'll have the opportunity to lead an experienced team, contribute to operational improvements and further develop your leadership career within a supportive environment.
n
If you're an experienced freight professional ready to take the next step in your career, we'd love to hear from you.
#J-*****-Ljbffr

📌 Fak Supervisor (South Australia)
🏢 E L Workforce
📍 South Australia