Job Description
If you enjoy keeping things running smoothly and take pride in delivering a great customer experience, this Aftersales Sales Coordinator role at Penfold Motor Group could be exactly what you have been looking for.
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About the role
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Based at our Burwood Audi dealership, this permanent full-time position sits within the Service team and puts you at the centre of the aftersales experience, connecting customers, technicians, and the wider business to ensure every interaction lands well.
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Your day-to-day will include:
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Coordinating service bookings and managing the workshop schedule so the team runs efficiently and customers are kept informed at every step
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Acting as a key point of contact for customers across phone and in-person interactions, building genuine relationships that bring people back
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Supporting the Service Advisors by handling administrative tasks, follow-up calls, and upsell opportunities for additional services
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Preparing quotes, invoices, and job cards accurately, giving you exposure to the full service transaction cycle
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Identifying ways to improve the customer journey, with your ideas genuinely welcomed by the team
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Collaborating across departments, so no two days feel the same
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About you
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You are someone who connects well with people, stays organised under pressure, and finds satisfaction in making a process work better than it did yesterday.
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A bit more about you:
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Experience in a call centre, service bookings, or customer coordination role is what we are looking for, and it will set you up well from day one
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Strong communication skills, both written and verbal,



that help customers feel heard and valued
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Confidence managing competing priorities without letting the detail slip
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Comfortable working with dealer management systems or similar scheduling and invoicing software
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Technical automotive knowledge is a genuine advantage, though not a requirement as training and support are available
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An appreciation for the Audi brand and the premium service experience that comes with it will help you connect with our customers
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The benefits
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Penfold Motor Group offers a supportive environment where your contribution is recognised and your career can grow alongside the business.
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Benefits include:
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A stable, permanent full time role with a well-regarded Victorian dealer group representing a premium brand
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Access to ongoing training and development opportunities within the automotive industry
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A team culture that values collaboration and looks after its people
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Staff discounts across vehicle purchases and servicing
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A convenient Burwood location with easy access to public transport
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Penfold Motor Group is a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 330 dedicated employees across multiple locations in Victoria, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.
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We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
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📌 Aftersales Sales Coordinator (Victoria)
🏢 Penfold Group
📍 Victoria