Previous applicants are encouraged to apply to this re-advertised role.
n
Are you an administration superstar who thrives on supporting a busy professional team and delivering outstanding client service?
n
We're looking for an experienced and proactive Business Services Officer to play a critical role in supporting our accounting team. This is a true administration role—focused on enabling our accountants to do their best work while ensuring a seamless experience for our clients.
n
About the Role
n
This is a key support role within our firm where no two days are the same. You'll be the backbone of our operations—keeping things running smoothly, supporting accountants, and delivering exceptional client service.
n
You will:
n
n
Provide high-level administrative support to accountants to keep workflow moving
n
Coordinate client jobs, documentation and internal process
n
Act as a central point of support between clients and the accounting team
n
Assist with lodgements, correspondence, and practice management systems
n
Support process improvement and adapt to new systems and technologies
n
n
What We're Looking For
n
We're not just looking for someone who can follow a checklist—we want someone who understands that great admin support is what allows a qualified team to excel. We want someone who can think, adapt, and take ownership.
n
The ideal candidate will demonstrate:
n
n
Outstanding customer service skills – you genuinely care about clients and put them first
n
Proven experience in an administration role (professional services preferred)
n
The ability to prioritise and work in a busy, fast-paced environment
n
Confidence using systems and learning current technology
n
A proactive mindset and willingness to improve processes
n
n
Our Culture
n
At CE Smith & Co we value:
n
n
Kindness and respect in how we work together
n
A client-first mindset – everything we do is centered around delivering great outcomes
n
People who step up, think ahead and contribute to a better way of working
n
Adaptability – we embrace change and continuous improvement
n
n
Why This Role Matters
n
In this role, your impact is transparent - you enable our accountants to focus on delivering outstanding outcomes for clients. Without strong administrative support, the team can't perform at its best.
J-18808-Ljbffr
📌 Business Support Officer Public Practice Mackay (Australia)
🏢 CE Smith
📍 Australia
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.