Job Description
Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at
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We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end users within the organization's desktop computing setting in a timely and accurate fashion to ensure optimal service delivery.
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IT Skills and Experience
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3+ years of Experience in Level 2 / 3 desktop support.
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Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
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Keep up with the Windows App and Update release information
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Provide Web application support for Edge or Chrome
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Provide Cloud application support (collaborate with app owners where required)
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Support 3rdparty applications like Microsoft, Java, and Adobe (raise cases with the vendor where required)
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Support MS Teams issues including video, audio, performance
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Familiar with AppV applications, MS Store Apps, and packaged applications
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Troubleshoot / find root cause for general performance issues
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Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
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Office license management or troubleshooting
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Keep up with release information for MS Office and security updates
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Support Office issues for native laptop or cloud applications
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Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
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Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
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Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
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Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
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Good Client management and communication skills.
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Should be able to troubleshoot if any application is not working due to network related issues.
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Good Knowledge on browser support and management of Chrome and Edge via GPO.
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Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
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Good Understanding of ITIL concept & ticketing tool.
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Accurately document all work performed through ticketing system including details.
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Personal Attributes
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Excellent End-user computing skills.
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Good knowledge of Infrastructure support.
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Strong analytical and problem-solving capabilities
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Well organized and extremely detail-oriented
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Strong customer service ethic and great communication skills, both oral and written
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Passionate about delivering quality no matter what you are doing
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Can work both independently and in a collaborative team-oriented environment
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A self-starter, motivated to push the limits and think outside of the box
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Fondness for solutions that are simple, elegant, and effective
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Ability to work with and maintain confidential information
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In-depth knowledge of
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Windows OS (e.g. XP, Vista, Windows 7, 10)
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Microsoft Office applications
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PCLaptop hardware
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PCLaptop peripherals, including printers
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Mobile devices
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Basic knowledge of
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Active Directory
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Exchange
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Apple OS
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SCCM
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IT Qualifications
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At least two of the following :
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PCLaptop OEM Maintenance Certification
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CompTIA A+ Certification
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Microsoft Certified IT Professional (MCITP) certification in the desktop area
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Microsoft Office Specialist (MOS) Certification
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Experience in a similar role
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3+ years of relevant experience.
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What next?
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If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to @
#J-*****-Ljbffr

📌 Desktop Support Officer (Queensland)
🏢 Axiom Technologies
📍 Queensland