Job Description
Senior Tenancy Support Officer
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Dubbo | Full Time | Aboriginal IdentifiedPosition
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We are partnering with MLAHMC Ltd, previously operating as Mid Lachlan Aboriginal Housing, to find the Dubbo team a Senior Tenancy Support Officer. MLAHMC Ltd is the largest Aboriginal Community Housing Provider in New South Wales.
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This is an exciting opportunity for an experienced, community-focused person to provide culturally secure, professional and coordinated tenancy service delivery across multiple communities.
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About the role
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You will:
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Coordinate tenancy service delivery across multiple communities
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Oversee tenancy administration processes including agreements, sign-ups, documentation and tenant records
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Provide leadership-level support for complex or escalated tenant enquiries
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Support tenancy sustainment through proactive communication, service coordination and risk escalation
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Monitor rent accounts, arrears trends and tenancy compliance matters.
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Provide day-to-day guidance and coordination to tenancy administration staff.
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Work closely with property services while maintaining clear role boundaries andescalation pathways.
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Contribute to culturally safe, compliant and responsive service delivery.
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About you
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You will have:
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Experience in tenancy management, housing services or a similar environment.
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Strong knowledge of tenancy compliance, risk management and community housingframeworks.
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Ability to exercise independent judgement within delegated authority.
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Strong verbal and written communication skills
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Ability to manage competing priorities in a complex operational environment.
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Confidence supporting staff, coordinating workloads and contributing to a positive teamculture.
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Commitment to Aboriginal communities and culturally safe practice.
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Essential Requirements
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Aboriginality – this is an identified position under Section 14(d) of the Anti-DiscriminationAct **** (NSW)
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Current National Criminal History Check and Working with Children Check, or willingness to obtain.
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Current driver's licence.
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Ability to work in accordance with MLAHMC policies, procedures and delegated authority.
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Desirable
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Certificate IV in Social Housing or a related discipline.
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Experience working in an Aboriginal Community Controlled Organisation.
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Experience using tenancy management systems and preparing reports.
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Experience supporting staff development, onboarding or capability building.
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If you would like to discuss the role further, please contact Mahala Warren or email
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