Superloop is seeking a Customer Resolution Specialist in Melbourne to manage and resolve customer complaints across channels, including FDV and vulnerable customers, while reducing repeat contacts and building trust. You will handle high‐risk situations with discretion and empathy, liaising with internal teams to drive timely outcomes.
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The role includes proactive problem‐solving, root‐cause analysis, and documenting cases to ensure end‐to‐end closure.
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📌 Remote Customer Resolution Specialist Flexible Hours Victoria
🏢 Superloop
📍 Victoria
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