We are seeking an experienced Customer Service Officer with a robust background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.
n
In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.
n
Key Responsibilities
n
n
Manage a high volume of inbound customer calls
n
Provide accurate information and timely resolution to enquiries
n
Navigate multiple systems while maintaining call quality and accuracy
n
Record and update customer information
n
Escalate complex matters where required
n
Deliver a consistently high level of customer service
n
n
About You
n
n
Previous contact centre experience is essential
n
Demonstrated experience handling high-volume inbound calls
n
Robust communication and active listening skills
n
Ability to build rapport and manage challenging conversations
n
High attention to detail and data entry accuracy
n
Comfortable working in a fast-paced environment
n
Strong problem-solving skills and ability to follow processes
n
n
What's On Offer
n
n
Opportunity to work with a leading organisation in its field
n
Supportive and cooperative team environment
n
Comprehensive training provided
n
Competitivesalary package
n
J-18808-Ljbffr
📌 Care Coordinator Queensland
🏢 Chandler Macleod Group
📍 Queensland
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.