Totally Workwear Hemmant supplies workwear, PPE, footwear and corporate wear to trades, businesses and individual customers. We pride ourselves on high standards, great service and practical product knowledge.
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The role
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We're looking for an experienced Customer Service & Product Assistant to work alongside the Store Manager to deliver outstanding service to existing and recent customers and support merchandising and product management across workwear, PPE, footwear and corporate wear.
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Key responsibilities
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Provide high-level customer service in-store and by phone/email; build rapport with new and repeat customers
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Advise customers on product fit, features, compliance (PPE) and suitable solutions
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Assist the Store Manager with merchandising, stock presentation, replenishment and inventory checks
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Support product receiving, labelling, pricing and displays for workwear, footwear and corporate ranges
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Process sales transactions, returns and exchanges accurately
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Maintain product knowledge and keep up to date with current ranges and supplier information
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Take ownership of tasks,
follow through on customer enquiries and contribute ideas for store improvement
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About you
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Previous retail/customer service experience, preferably with merchandising or product handling (workwear, PPE or footwear advantageous)
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Strong verbal communication and customer-focused mindset
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Self-starter who takes ownership, works well with minimal supervision and supports the team
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Attention to detail, reliable and punctual
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Comfortable using POS systems and basic inventory tools; willingness to learn supplier/product systems
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Working hours & location
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Full time, based at Totally Workwear Hemmant. Weekend or early/late shifts as required by store roster.
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What we offer
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Competitive hourly rate (negotiable based on experience)
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Store bonus structure
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Supportive team environment and on-the-job training
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Prospect to develop product expertise and advance within the business
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J-18808-Ljbffr
📌 Customer Service Assistant Queensland
🏢 Totally Workwear
📍 Queensland
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