Job Description
Helpdesk & Data Support Officer:
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Baseline Cleared | ACT Join a busy onsite support team delivering responsive helpdesk assistance, system troubleshooting and data quality support. This contract is ideal for a customer-focused professional who can resolve straightforward enquiries, work confidently with data and stakeholders, and escape more complex technical issues when required.
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ACT | Onsite Contract Duration: 24 August **** to 9 October ****, with a possible 1-month extension
n Security Clearance Requirement: Current Baseline clearance required
n Closing Date: *****am, 11 August ****
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Essential Tasks:
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Respond to helpdesk calls, emails and enquiries in a timely and qualified manner.
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Troubleshoot basic system issues and resolve straightforward user enquiries.
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Perform data analysis, validation and quality assurance, including investigating anomalies.
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Escalate complex technical issues and system defects to the Team Leader.
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Key Criteria:
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Strong verbal and written communication with effective stakeholder engagement skills.
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Ability to source information and provide accurate advice to users and stakeholders.
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Sound organisational skills with the ability to prioritise tasks and meet deadlines.
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Ability to apply sound judgement when following instructions, procedures and guidelines.
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About Compas:
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Compas Pty Ltd is a Canberra based wholly Australian owned, Recruitment and Services company that has been operating since ****. We specialise in the provision of permanent, contract and temporary recruitment services, as well as specialised Consulting assignments.
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YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE: Due to the nature of this environment, candidates must hold a current Baseline clearance.
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📌 Helpdesk Support Officer (Canberra)
🏢 Compas
📍 Canberra