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About the Dealership
Metro Hyundai has proudly served the Brisbane community for more than 10 years, building a reputation for exceptional customer service and quality aftersales care.
With exciting changes underway and new leadership driving the service department forward, there's never been a better time to join the team.
Service Manager Phil Watters is focused on creating a positive workplace culture, supporting his people, and rewarding performance.
As our Service Department continues to grow, we're looking for a motivated and customer-focused Service Assistant Manager to join the team at Windsor.
Working closely with Phil, you'll play a key role in supporting daily operations, developing team performance, and delivering an exceptional customer experience.
If you're ready to take the next step in your automotive career with a dealership that values its people and recognises success, we'd love to hear from you.
About the Role
As the Service Assistant Manager, you'll support the Service Manager in leading a high-performing team and delivering an outstanding customer experience.
This is a hands-on leadership role that combines operational oversight, team support, and customer engagement.
Key responsibilities include:
Assisting with the day-to-day management of the Service Department
Supporting and mentoring Service Advisors to achieve performance and customer satisfaction targets
Managing customer enquiries and resolving service issues in a professional and timely manner
Monitoring workshop productivity and workflow to ensure operational efficiency
Driving customer retention through exceptional service delivery
Identifying opportunities to increase service department revenue through value-added products and services
Assisting with performance reporting, departmental administration, and process improvement initiatives




Working closely with technicians and other departments to ensure seamless customer experiences
Maintaining manufacturer standards and dealership compliance requirements
About You
To be successful in this role, you will bring:
Previous experience as a Senior Service Advisor, Assistant Service Manager, or similar leadership position within an automotive dealership
Strong leadership skills with the ability to motivate and develop team members
Exceptional communication and relationship-building abilities
A customer-first mindset and commitment to delivering outstanding service
Proven experience in achieving sales, retention, and CSI objectives
Strong organisational and problem-solving skills
The ability to thrive in a quick-paced setting and manage competing priorities
A positive, professional attitude and strong attention to detail
A current driver's licence
Why Join Metro Hyundai
This is an exciting opportunity to be part of a growing dealership with a strong focus on people, performance, and customer service excellence.
We offer a competitive salary plus commission structure, providing excellent earning potential while rewarding your leadership and business development success.
Exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings
Access to our Employee Assistance Program for confidential support
Flexible salary packaging options, including novated leasing
Special pricing on vehicle purchases and servicing
Ongoing manufacturer and leadership training
Genuine career progression opportunities within Australia's largest automotive retail network
A supportive leadership team committed to your success and professional development
Whether you're an experienced automotive leader or a high-performing Service Advisor ready to step into management, you'll have the opportunity to further develop your career in a high-performing and supportive environment.
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📌 Service Assistant Manager (Brisbane)
🏢 Eagers Automotive
📍 Brisbane