This is a hands‐on role requiring someone who is confident managing staff rosters, using ShiftCare, communicating regularly over the phone with staff and clients, completing participant documentation, and assisting with new client intake and onboarding.
Key responsibilities
Prepare, maintain and update staff rosters using ShiftCare
Allocate appropriately skilled support workers based on participant needs, preferences and staff availability
Manage staff availability, leave, shift cancellations and last‐minute roster changes
Contact staff by phone to fill vacant and urgent shifts
Ensure participant shifts are adequately covered and minimise unfilled shifts
Monitor staff clock‐in/clock‐out, attendance and punctuality
Maintain accurate staff and participant information within ShiftCare
Review staff progress notes and follow up where documentation has not been completed
Communicate roster changes promptly with staff,



participants and management
Escalate staffing shortages, repeated cancellations and attendance concerns to management
About you
Previous experience using ShiftCare is highly desirable
Previous rostering or scheduling experience within disability, aged care, healthcare or community services
Experience preparing NDIS Service Agreements and Consent Forms
Experience with client intake and participant onboarding
Understanding of NDIS participant documentation and service delivery
Confidence speaking with clients, families, support workers and other stakeholders over the phone
Robust computer and administrative skills
Strong attention to detail and record‐keeping skills
Ability to manage multiple priorities and work under pressure
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📌 Admin/Rostering Officer (Melbourne)
🏢 D Care Partners
📍 Melbourne