Job Description
Field Service Technician (Mildura / Riverland)
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Location: Mildura (VIC), Riverland (SA) & Adelaide Metro Areas
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Join a Growing Team Supporting Australia's Food & Packaging Industry
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We are seeking an experienced and motivated Field Service Technician to service customers throughout the Mildura, Riverland and Adelaide regions. This is an exciting opportunity for a trade-qualified technician who enjoys variety, problem-solving, and working directly with customers across the food processing and packaging sectors.
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This role is ideal for someone who can combine solid technical capability with excellent customer service — a technician who not only fixes equipment, but also builds confidence, communicates clearly, and represents the business professionally on every site visit.
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About the Role
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Installation, servicing and maintenance of industrial equipment
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Diagnosing and repairing mechanical and electrical faults
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Preventative and breakdown maintenance
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Providing technical support and customer service on-site
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Building and maintaining positive relationships with customers and site personnel
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Ensuring customers are kept informed of service outcomes, maintenance recommendations and equipment performance
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Completing service reports and maintenance documentation accurately and professionally
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Working independently across multiple customer sites
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Representing the company in a professional and customer-focused manner at all times
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Customer Service Focus
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Develop strong working relationships with customers, operators, maintenance teams and production personnel
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Understand customer operational requirements and provide practical, outcome-focused solutions
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Respond professionally and positively to customer enquiries, concerns and service requirements
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Explain technical issues, repairs and recommendations in a clear and customer-friendly way
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Identify opportunities to improve equipment reliability, reduce downtime and improve customer outcomes
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Provide timely updates regarding repairs, maintenance activities, parts requirements and recommended next steps
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Skills & Experience
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Strong mechanical and/or electrical experience
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Trade qualification (Certificate III) in one of the following:
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Maintenance Fitting
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Mechanical Fitting
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Electrical Trade
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Related industrial trade
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Ability to fault-find and troubleshoot equipment
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Strong communication and customer service skills
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Ability to explain technical issues and solutions clearly to customers
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A proactive approach to customer support and problem resolution
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Current driver's licence
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Ability to travel within the service region
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Highly Regarded Experience
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Previous experience within any of the following industries will be advantageous:
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Fruit packing and processing facilities
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Industrial automation and production equipment
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What's on Offer?
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Competitive salary package of $87,000 – $95,000 + Super
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Company vehicle and tools provided (if applicable)
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Work across a diverse customer base and technologies
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Ongoing training and career development
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Stable, long-term employment with a growing business
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Regional and metropolitan coverage across Victoria and South Australia
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📌 Field Service Technician (Mildura / Riverland)
🏢 Sawyer Sourcing
📍 Mildura