Job Description
We're partnering with a high-growth SaaS business looking for a Customer Success Manager to manage a portfolio of enterprise accounts across ANZ and APAC.
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This role sits within a high-stakes, relationship-led environment supporting clients across transactions and corporate projects. You'll work closely with customers to drive adoption, retention, and long-term value, acting as a trusted advisor throughout the customer lifecycle.
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The business is heavily investing in AI‐enabled workflows and internal tooling, giving the team better visibility across customer health, engagement, and growth opportunities – allowing CSMs to spend more time on strategic conversations and less time on admin.
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Role
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Customer Success Manager
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Salary
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$100,000 + Super, 10% bonus
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Key Responsibilities
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Managing and growing relationships across a portfolio of enterprise accounts
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Driving product adoption and customer engagement
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Delivering customer reviews, success plans, and strategic account conversations
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Identifying churn risks early and proactively managing retention
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Partnering with Sales on commercial conversations and growth opportunities
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Acting as the voice of the customer internally across Product, Support, and Marketing
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Supporting new users with onboarding, training, and platform education
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Maintaining strong knowledge of the market, customer challenges,



and competitive landscape
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Qualifications
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2+ years' experience in Customer Success, Account Management, or a similar client‐facing SaaS role
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Experience managing and growing customer relationships in a consultative environment
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Strong commercial acumen with the ability to identify growth opportunities
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Confident communicator able to engage with both operational and executive stakeholders
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Experience working with CRM platforms and customer data
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Exposure to financial services, legal, investment banking, or corporate transactions is highly regarded
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Ideal Candidate Profile
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Relationship‐driven and customer‐focused
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Commercially minded with a proactive approach to account growth
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Comfortable operating in fast‐paced, high‐performance environments
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Naturally organised and detail‐oriented
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Interested in using AI and automation tools to improve workflow and customer outcomes
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Collaborative, adaptable, and quick to learn
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Additional Details
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Sydney‐based role with hybrid flexibility
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3 days per week in the office with onsite gym, PT, snacks, and bar
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Regional exposure across ANZ and APAC
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Strong learning and development workplace with a personal L&D; budget to upskill where you choose
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Contact:
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#J-*****-Ljbffr

📌 Customer Success Manager - Saas (New South Wales)
🏢 Sharp & Carter
📍 New South Wales