Job Description
Picklebet is a sports, racing and esports betting platform redefining the wagering experience for a contemporary audience. Currently a top 10 operator in Australia, we're expanding offshore with the launch of our new Casino vertical, built on proprietary technology.
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About the role
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The Head of Responsible Wagering leads Picklebet's Responsible Gambling (RG) function, ensuring the business meets all licensing and legal obligations while championing a genuine culture of player protection. You'll own the day-to-day running of the RG department, lead our 24/7 global team, and act as the key voice for responsible wagering across the entire business.
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This is a fast-paced, multinational operation that protects players around the clock. It requires the leadership and flexibility to manage a team operating across multiple global time zones.
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Key responsibilities
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Ensure ongoing compliance with all licensing and legal obligations relating to responsible wagering.
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Lead the operational day-to-day running of the RG department and manage a 24/7, multinational team.
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Proactively stay up to date with all regulatory updates across relevant jurisdictions, ensuring new requirements are rapidly translated and integrated into day-to-day operational workflows
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Oversee harm-minimisation monitoring, using behavioural analytics and player-protection tools to identify at-risk customers and guide timely, appropriate interventions.
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Liaise with Responsible Wagering Australia and other relevant bodies to offer real-world insights and ensure robust, relevant decision-making.
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Ensure all RG training and process documentation remains valid, current, and fit for purpose.
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Act as the primary stakeholder and voice for RG in product-related projects and system enhancements.
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Respond to and liaise with relevant regulators on specific RG cases, and prepare RG-related regulatory submissions and management reporting.
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Collaborate closely with Fraud & Payments, Customer Service, and Trading teams on shared RG signals and customer-protection outcomes.
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What you'll bring
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Comfort and capability working in a 24/7 multinational environment; you understand that a global operation requires flexibility outside of standard business hours.
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A tertiary qualification (Business, Compliance, or a related discipline preferred).
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2+ years of experience in an operational regulatory or compliance role (gambling industry experience is highly preferred, but not essential).
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Demonstrated experience working within complex regulatory frameworks and translating rules into live, functional business processes.
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Proven experience writing and implementing end-to-end, best-practice process documentation.
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High level of empathy and sound judgement when handling sensitive customer situations.
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A genuine passion for responsible wagering and player protection.
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This role can be based in Brisbane or Sydney.
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📌 Head Of Responsible Wagering (Queensland)
🏢 Picklebet
📍 Queensland