We're looking for a Senior QA Analyst who takes pride in quality, thrives on finding edge cases, and enjoys making sure our contact centre platform works exactly as intended - while helping others understand what's changing. This is a hands-on role with added leadership: you'll own testing for major features, influence scope and acceptance criteria, and champion quality across the team.
What you'll do:
Lead QA efforts for major features, from planning through to release
Create and execute clear test cases, test plans, and exploratory testing
Surface risks early and influence requirements, sequencing, and acceptance criteria
Log detailed, reproducible bugs and drive them through to resolution
Coordinate and support UAT, ensuring release readiness is well communicated
Collaborate with developers, product, and design throughout the lifecycle
Contribute to both customer-facing and internal documentation
Champion improvements in QA processes, tooling, and practices across the team
What you'll bring:
At least 4 years of QA or software testing experience, ideally in agile teams
Strong knowledge of manual testing, exploratory testing, and QA best practices




Experience with issue tracking and documentation tools (e.g. Jira, Confluence)
Technical understanding of web applications, APIs, HTTP requests/responses, and status codes
Excellent written communication and attention to detail
Organised, methodical, and comfortable juggling competing priorities
Strong collaboration skills - able to influence and work cross-functionally
Nice to have:
Experience testing complex SaaS/web apps, distributed systems, or cloud platforms
Familiarity with contact centre tech (Amazon Connect, CX platforms, telcos)
Hands-on use of tools like Postman, Fiddler, or similar
Contributions to internal help guides or support content
Certifications such as ISTQB, CSTE, or AWS
Why CloudWave:
We're a fast-growing, VC-backed Aussie tech company building tools that make customer experience better. We value accuracy, documentation, and collaboration - and we're passionate about making complex systems straightforward to use. At CloudWave, quality isn't just a step before release; it's a culture ...
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📌 Senior Quality Assurance Analyst (New South Wales)
🏢 Cloudwave
📍 New South Wales