Job Description
This is a key office-based position supporting the Management team with the day-to-day operations of our commercial HVAC service business. The role focuses on coordination, leadership, and operational oversight to ensure effective service delivery and excellent customer outcomes.
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This is an opportunity for someone who wants more than just a job - someone who wants to lead people, improve systems, create strong culture, and make a real impact.
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We're looking for someone who leads with energy, professionalism, and accountability and can confidently manage both people and operations.
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Key Responsibilities:
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Leading and managing the operations team and subcontractors.
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Schedule, dispatch and coordinate HVAC technicians across multiple client sites throughout Victoria.
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Liaise directly with clients to understand service requirements and coordinate site visits
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Monitor, track and manage the progress of service jobs to ensure timely and efficient completion
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Provide regular and professional updates to clients regarding job status, delays, or changes
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Maintain accurate records of service activities, assets, contracts, and maintenance schedules
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Order parts, assist with troubleshooting, and escal...
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Identify opportunities to optimise service delivery, workflows, and client satisfaction
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Assist with basic quoting and support management with complex quote preparation
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Helping shape the future growth and direction of the business
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About You / What We're Looking For
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Strong HVAC experience in commercial air-conditioning and refrigeration
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Excellent organisational and time-management skills, able to multitask and prioritise
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Confident communicator, able to liaise with clients and technicians
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Commercially minded, able to manage team workflow and service contracts
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Technical HVAC knowledge and quoting experience
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Team player who thrives in a positive, easy-going office environment
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Solid technical understanding of HVAC systems, with the ability to troubleshoot basic issues and make informed service decisions
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A strong desire to build better systems, improve efficiencies, and streamline processes
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Confidence using technology, job management systems, apps, and cloud-based platforms. Experience with SimPRO a plus.
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Experience in Building management systems (BMS) and HVAC control systems would be a plus.
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What We Offer
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Competitive salary based on experience and capability
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Company dual-cab work Ute provided
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Full-time, stable employment
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Supportive, friendly, and professional workplace
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Real opportunity to grow, influence, and be recognised
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Preferred Experience & Qualifications
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Minimum 2+ years' experience in a leadership, operations, or management role within a trade or service-based business
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Experience managing both field staff and project/job workflow
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Current Refrigeration, Electrical or Plumbing trade licence in Victoria
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Strong understanding of WHS requirements, compliance, and best practices
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Experience using job management software and operational systems
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📌 Service Manager (Bendigo)
🏢 W3global
📍 Bendigo