Be part of the team transforming business technology into impactful solutions.
True performance for our customers starts with a true belief in our people.
It's why we've structured our business to help our teams, and their talents, shine bright.
It's why we've created a workplace where people of all backgrounds, beliefs and experiences are warmly welcomed and always empowered.
And it's why we've built an organisation where real innovation, fed by passion and cultivated by collaboration, makes a genuine impact.
Because the innovative technology solutions we build, deliver and manage are only as smart as the people that power them.
What our team say
David Vernon
Field Services Engineer, Brennan Australia
"With it's incredible team culture, supportive environment, and opportunities for growth, Brennan is a phenomenal place to work. I'm proud to be part of a team that values growth and collaboration and empowers women to thrive."
"Starting with Brennan as an intern was an exciting experience. Talented professionals mentored and guided me at every step, helping me hone my technical skills, gain hands‐on experience, and prepare me for more complex tasks. So much so that when I transitioned to become a Systems Engineer, I really felt the continuous learning opportunities and company support had helped make it possible."
"From my very first hour, I've felt seen and welcomed at Brennan and have been humbled by the support provided by my peers. In addition, our ongoing collaboration with Microsoft enables our teams with the best of their toolsets."
Technology Governance Manager, Brennan Australia
"Every day brings something new at Brennan, ensuring there is never a dull moment. It offers great opportunities for learning and growth. And the recognition for my efforts makes me feel valued and motivated."
"The culture at Brennan is exceptional, with colleagues always eager to offer support and efforts consistently recognised and appreciated."
Security Engineer, Brennan Sri Lanka
"Working for Brennan means being at the forefront of technological innovation. We are fortunate to be part of a dynamic, collaborative and supportive team that truly values creativity and progress."
Head of Operational Technology, Brennan Australia
"Brennan is a company that truly values its people. Its strong customer focus and integrated values create an environment where learning and growth are consistently encouraged. The people‐first policies foster belonging and inspire continuous improvement. Brennan is a place where efforts are recognised, and there are so many opportunities to thrive."
Pradeep Musham
"Working at Brennan has been exceptional. Starting as an IT intern, I was guided through new challenges and given a wide range of learning opportunities. Making the experience even more remarkable is how women are welcomed and encouraged to thrive. A culture of inclusivity coupled with a growth‐oriented approach has made Brennan an ideal place to launch and develop my career."
"Brennan is a place I can grow, personally and professionally. The Women Rising program and leadership training have been amazing opportunities, and I really appreciate the supportive environment and positive culture within the business."
Janet Rai
Global offices.
Local colour.
With an international footprint,



global ambitions and our deeply connected and collaborative teams, we're making our mark on the world.
We're headquartered in Sydney, welcome talent from anywhere, and champion the vibrant local cultures wherever we have offices, with benefits and work values tailored to match.
Company divisions
Our Teams
Extraordinary people.
Diverse teams.
Shared purpose.
Find your space and place at Brennan.
Genuine recognition?
Too true.
Rewards.
Recognition.
Relaxation.
We don't just pay them lip service.
They're hardwired into our culture.
Awarded to our top performers, outstanding contributors, and those who truly live our values, Brennan's Daredevils is our annual, all‐expenses paid, overseas trip open to every team member in every Brennan office around the world.
From jetting off to San Francisco, sitting trackside at Singapore's F1 weekend, or snowboarding in New Zealand (to namedrop just a few), Daredevils is how we show our true gratitude – and your chance to bask in well‐earned glory.
Company values
Real values that drive
true performance
Technology never stands still.
Neither do we.
It's why we foster a culture of collaboration and commitment, ownership and improvement to make our lives – and those of our clients – better than they were yesterday.
Here's how.
True opportunities, open now
Explore our open roles and join the team transforming business technology.
End User Services Manager
IT & Telecomms
Management
Brisbane
Permanent / Full Time
19/8/2026
Manage a team of 20+ across Service Desk and onsite support.
Drive service improvement and customer experience initiatives.
Brisbane‐based role with strong stakeholder engagement.
Brennan.
Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is.
We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It's a claim backed by our
True Performance System
– a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.
It's why we've structured our business to help our teams, and their talents, shine bright.
It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered.
And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:
Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual,



all‐expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development
The role:
We are looking for an experienced End User Services Manager to lead and evolve the end user support function for one of Brennan's largest and most strategic managed services customers based in Brisbane.
This is a people leadership role responsible for bringing together Service Desk, onsite support, VIP support and End User Computing teams to deliver an exceptional end user experience.
You'll lead a team of approximately 20 staff across onsite, remote and offshore support models, working closely with team leaders, customer stakeholders and Brennan leadership to deliver exceptional service outcomes.
Success in this role will come from driving continuous improvement, service excellence and high‐performing teams.
While a solid understanding of modern workplace technologies is important, this role is focused primarily on leadership, operational management and continuous improvement rather than hands‐on technical delivery.
This Brisbane‐based role requires a minimum of three days per week in the office, with occasional travel to regional customer sites as required.
Key Responsibilities:
Lead the day‐to‐day delivery of Service Desk, End User Computing, VIP Support and onsite support services.
Provide leadership and direction to team leaders and support teams across onsite, remote and offshore delivery models.
Identify service gaps and implement operational improvements to enhance customer experience and service outcomes.
Own operational performance across service levels, ticket management, customer satisfaction and continuous improvement initiatives.
Act as the senior escalation point for major incidents, VIP support issues and operational challenges.
Partner with customer stakeholders and Brennan leadership to ensure services are aligned to business needs.
Drive adoption of automation, self‐service, knowledge management and AI‐enabled support initiatives.
Coach, mentor and develop a high‐performing customer‐focused team.
What skills and experience you bring:
Experience leading Service Desk, End User Computing, Desktop Support or IT Operations teams.
Proven people leadership experience in a customer‐focused IT environment.
Strong process improvement mindset with a track record of driving operational improvements.
Experience managing service delivery, escalations and customer outcomes.
Excellent stakeholder management and communication skills.
ITIL certified (current or previously held) or strong ITSM experience.
MSP/SI experience is highly regarded.
Experience leading onsite, remote and offshore teams.
Technical skills in some of the following areas is beneficial:
Microsoft 365, Intune and Windows environments.
End User Computing and endpoint management.
Entra ID and identity management.
ServiceNow, CXone or similar ITSM platforms.
Virtual desktop and collaboration technologies.
Knowledge management, automation and self‐service solutions.
Note:
As part of our hiring process, you will be required to undertake a National Criminal History Check.
Brennan
is an equal‐chance employer.
#J-*****-Ljbffr

📌 End User Services Manager (Brisbane)
🏢 Brennan It
📍 Brisbane