Job Description
As a key member of our Service team at Umano Medical, you will play a central role in supporting our customers and ensuring the optimal performance of our products in the field. You'll be the go-to expert for service calls, technical interventions, and customer support, helping deliver an outstanding experience that reflects our commitment to quality, reliability, and care.
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Specifically, this is what your day might look like
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Answer and manage service calls, ensuring customer problems are addressed and resolved
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Perform repairs or preventive maintenance on our products at various client locations
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Support product deliveries and commissioning
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Participate in training service subcontractors and, when required, technical staff in hospitals
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Handle customer service requests, including complaints (processes, tools, and documentation)
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Process orders for parts or service requests for Umano Medical products
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Ensure follow-up with the customer from the initial request to the completed repair, ensuring customer satisfaction
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Maintain documentation for all service cases or service requests
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Complete analysis and follow-up reports after customer visits




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Provide technical support to service clerks and subcontractors
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Monitor and analyze parts inventory
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Perform all other related tasks
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Life at Umano Medical
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Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.
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The profile we're looking for
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DEC or Bachelor's degree in a related field, or any combination of relevant experience and training
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Solid problem-solving skills and analytical thinking
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Ability to read and interpret technical drawings
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Experience in after-sales service or customer support
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Hands-on experience in product repair and technical support
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Proficiency with Microsoft Office Suite and Outlook
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Willingness and ability to travel as required
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Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one.
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📌 Field Service Technician - Brisbane (Queensland)
🏢 Umano Medical
📍 Queensland