Job Description
Ecommerce Customer Service Coordinator – Swimwear
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Bond-Eye Australia Group is a growing global swimwear company. Reporting to the Head of eCommerce, the Customer Service Coordinator will lead customer service across our brands and will work closely with a customer service assistant to deliver stellar support to our online customers around the world while bringing insights to the brand teams.
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In order to enjoy and excel in this position the successful candidate must have:
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Be able to focus in a busy environment
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Willingness to learn
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A positive, patient and calm attitude
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Great attention to detail
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Exceptional organisational skills
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Ability to work as a team and independently
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Excellent skills with Word & Excel
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Outstanding written communication skills as you will be communicating with customers internationally
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The ability to finish what you start and get the job done
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At least 12 months experience in a customer service role for an online, retail or fashion brand




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Your responsibilities will include:
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Handling all online customers enquiries via email, live chat and across our social channels using our customer service platform
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Managing orders and handling returns, exchanges and complaints
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Utilising our internal software system for order details, follow up and reporting
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Working with all internal departments to provide accurate information
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Pulling weekly, monthly and seasonal reports for the internal staff
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Ultimately provide customer service that others will admire
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You will be part of a successful team who is committed to providing the highest standard in customer experiences. If you love
sales/swimwear/fashion
this is a fantastic opportunity to join an expanding company with a great in-house team of people. Time to love your job.
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📌 Ecommerce Customer Service Coordinator - Swimwear (New South Wales)
🏢 Bond-Eye Australia
📍 New South Wales