Job Description
Lead the Accommodation Team at a Thriving Airlie Beach Icon
n
Reef Gateway Hotel is a busy, well-established venue within Australian Venue Co., currently undergoing exciting renovations — with even more ahead for the property.
n
Reporting to the Venue Manager, you'll oversee the day-to-day operations of the accommodation department, ensuring high standards across guest experience, presentation, team performance, compliance and operational efficiency.
n
This role is ideal for a robust hospitality leader who enjoys balancing guest service, operational management and team leadership while creating memorable guest experiences.
n
What's on Offer
n
n
Salary package of $79,550
n
Career progression opportunities across Australian Venue Co. venues
n
Staff discounts across food and beverage
n
Supportive and energetic team culture
n
Opportunity to be part of a busy, well-established Airlie Beach venue currently undergoing exciting renovations
n
n
Key Responsibilities
n
n
Lead day-to-day accommodation operations
n
Oversee reservations, check-in/check-out and room allocation processes
n
Maintain high standards across guest experience, cleanliness and presentation
n




Manage guest feedback and customer service recovery professionally
n
Supervise, train and support accommodation team members
n
Ensure compliance, safety and operational procedures are followed
n
Complete operational reporting and support continuous improvement initiatives
n
Monitor occupancy, room standards and operational efficiencies
n
Support a positive, accountable and high-performing team culture
n
Work closely with the broader venue team to deliver a seamless guest experience
n
n
What We're Looking For
n
n
Previous experience within accommodation, hotel or hospitality management
n
Experience using RMS or a similar property management system is essential
n
Strong knowledge of reservations and accommodation operations
n
Excellent leadership, communication and organisational skills
n
Ability to manage competing priorities in a fast-paced environment
n
Strong guest service and problem-solving skills
n
Hands-on leadership style with strong attention to detail
n
Flexible availability including weekends and peak periods when required
n
A proactive operator who takes pride in standards, team culture and guest experience
n
#J-*****-Ljbffr

📌 Accommodation Manager | Reef Gateway Hotel, Airlie Beach (Queensland)
🏢 Australian Venue
📍 Queensland