Job Description
Laundy Hotels is seeking an experienced and hands-on General Manager / Licensee to lead the team at The Lennox Hotel.
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Perfectly positioned in one of the Northern Rivers' most iconic beachside locations, The Lennox Hotel brings together locals, visitors, live music, fresh food, genuine hospitality and a relaxed coastal atmosphere. This is an exciting opportunity for a strong hospitality leader to take ownership of a high-profile, multifaceted venue and continue building on its strong community reputation.
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About the role
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Oversee the day-to-day operations of the hotel across food and beverage, gaming, events, live entertainment, security, maintenance and customer service.
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Act as the venue Licensee, ensuring compliance with liquor licensing obligations, RSA requirements, company policies and all relevant legislation.
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Lead, coach and develop a high-performing team, with a focus on culture, accountability, training and succession planning.
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Drive financial performance through strong budgeting, cost control, rostering, stock management and labour management.
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Deliver exceptional guest experiences and maintain strong relationships with locals, regulars and the wider Lennox Head community.
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Work closely with support office teams across operations, marketing, finance, HR and events to achieve venue objectives.
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Identify opportunities to grow revenue, improve service standards and enhance the overall venue offering.
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Ensure the venue is presented, maintained and operated to a consistently high standard.
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About you
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To be successful in this role, you will bring strong operational leadership experience within a busy hospitality workplace, together with a genuine passion for people, service and community.
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Previous experience as a General Manager, Venue Manager or Licensee within a pub, hotel or large hospitality venue.
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Strong understanding of liquor licensing, RSA, compliance, venue safety and responsible service obligations.
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Proven ability to lead, motivate and develop large teams in a fast-paced environment.
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Strong financial acumen, including budgeting, rostering, wage control, reporting and revenue management.
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Hands-on leadership style with excellent communication, problem-solving and conflict resolution skills.
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Experience across food and beverage, gaming, events, entertainment and high-volume venue operations.
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Current RSA and RCG are required.
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Current NSW Licensee training is required.
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Advanced Licensee certification is desirable.
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Why Laundy Hotels?
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At Laundy Hotels, hospitality is more than a business, it is part of who we are. As a fourth-generation, family-owned hospitality group with a growing portfolio of over 40 venues across Sydney and regional New South Wales, we are passionate about creating memorable experiences for our customers and meaningful career opportunities for our people.
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Joining Laundy Hotels means being part of a supportive and energetic team, with the opportunity to lead a highly regarded coastal venue, work alongside experienced operators and make a genuine impact within the local community.
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What we offer
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A senior leadership opportunity within one of NSW's leading hospitality groups.
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The chance to lead a well-known beachside venue with strong local and visitor trade.
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Support from experienced operational, marketing, finance, HR and events teams.
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Opportunities for career growth and professional development across the Laundy Hotels portfolio.
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A people-focused culture built on service, accountability and genuine hospitality.
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If you are an experienced hospitality leader ready to take the next step and lead one of the Northern Rivers' most recognised venues, we would love to hear from you.
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📌 Gm / Licensee - Lennox Head (New South Wales)
🏢 Laundy Hotels
📍 New South Wales