Job Description

BX Bunka Australia, specifically Energetic Door Service, is looking for a competent individual to fill the role of customer service administrator in a full time capacity. Working out of our Campbellfield office, the successful incumbent will need to possess the following.

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Requirements:

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High level of Customer Service skills
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High level of Data Entry Accuracy
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Excellent presentation and telephone manner
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Excellent communication and organisational skills
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Proven ability to work without supervision, with a high level of initiative and problem-solving skills and effective management of changing workloads.
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Capability to work in a high paced busy workplace.
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Previous experience is preferred but not necessary.
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Full training is provided.
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Duties:

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Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
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Liaising with builders & homeowners with service enquires
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Assist with document and work flow, to ensure accuracy and efficiency for customers
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Contacting customers for payment including follow up payments.
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Ensure that all Data entry is done with a high level of accuracy.
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Ensure the proper filing of documents.
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Where requested by management, participate in meetings, and take down relevant notes during the process.
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Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.
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