Job Description
Looking for a career change?
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Whether you're working in customer service, healthcare administration, hospitality, retail, or leading a team as a Retail Manager, your skills could be the perfect fit for Stryker.
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If you're a Retail Manager looking to leverage your leadership, problem-solving, and customer service skills in a new industry, this could be the opportunity you've been looking for.
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If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, we'd love to hear from you.
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About the Role:
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As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day.
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Your responsibilities will include:
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Managing customer enquiries and providing timely, skilled support.
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Assisting with complex requests and escalations.
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Identifying opportunities to improve processes and customer outcomes.
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Building strong relationships with customers and internal stakeholders.
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Sharing knowledge and supporting a positive, high-performing team culture.
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Who You Are
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You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer.
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You'll Bring:
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Experience in a customer service or customer-facing environment.
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A passion for delivering outstanding customer experiences.
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Strong problem-solving skills and a proactive mindset.
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The ability to work independently while being a supportive team player.
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A willingness to learn, grow, and embrace feedback.
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Excellent communication and relationship‐building skills.
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A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker.
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📌 Looking For A Career Change? Retail To Customer Service. (New South Wales)
🏢 Stryker Group
📍 New South Wales