Job Description
Lead Quality. Drive Improvement. Shape the Future of Aged Care.
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Are you an experienced quality and Capability professional who is passionate about improving care outcomes and driving organisational excellence?
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Mayflower is seeking a cooperative and forward-thinking Quality and Capability Manager to lead and provide strategic and operational leadership for Mayflower's Quality Assurance, Clinical Governance, Workforce Capability, Learning & Development, Continuous Improvement and Regulatory Compliance programs across Residential Aged Care and Corporate Services.
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This is more than a Quality and Capability Leadership role – it's an opportunity to influence organisational strategy, strengthen governance frameworks and help ensure older people receive safe, effective and person-centred care.
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Working at Mayflower
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At Mayflower, we believe that needing support shouldn't limit a person's quality of life.
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As a trusted not-for-profit aged care provider, we are committed to delivering Care without Compromise. Our employees are at the heart of everything we do, and we pride ourselves on creating a supportive workplace where people feel valued, respected and empowered to make a difference.
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About the Role
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Reporting to the Executive General Manager Quality & Safety, the Quality and Capability Manager is responsible for leading organisational quality systems, clinical governance, education and workforce capability frameworks, accreditation readiness, regulatory compliance, continuous improvement and governance reporting.
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Working closely with operational leaders, you will drive audit and accreditation readiness, oversee incident and complaints governance, coordinate quality reporting, and support the implementation of the Aged Care Act **** and the Strengthened Aged Care Quality Standards.



You will play a pivotal role in embedding a culture of quality, safety, leading the development and ongoing maturity of Mayflower Academy, establishing a contemporary organisational learning culture that promotes workforce capability, accountability and continuous improvement across the organisation.
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Key Responsibilities
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Lead Mayflower's quality assurance, governance and continuous improvement programs.
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Coordinate internal audits, accreditation readiness and regulatory compliance activities.
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Oversee incident, complaints and risk management systems, identifying trends and driving improvement initiatives.
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Prepare and present quality, risk and governance reports to Executive, Board Committees and organisational leaders.
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Provide expert advice and support to operational leaders on quality, compliance and clinical governance matters.
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Support the implementation of the Clinical Governance Framework and Enterprise Risk Management Framework.
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Ensure mandatory education programs meet legislative and regulatory requirements.
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Maintain organisational compliance with mandatory training obligations.
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Develop mitigation strategies through targeted education.
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Monitor competency-related organisational risks.
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Build capability across the organisation by fostering a culture of learning, accountability and continuous improvement.
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About You
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Current registration as a Registered Nurse with AHPRA.
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Postgraduate qualification in Quality, Clinical Governance,



Health Management, Leadership, Education or a related discipline.
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Certificate IV in Training and Assessment (TAE*****) or equivalent adult education qualification.
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Demonstrated experience in quality, governance, accreditation or clinical risk management within aged care or a related healthcare setting.
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Strong knowledge of the Aged Care Quality Standards and contemporary clinical governance principles.
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Excellent communication and stakeholder engagement skills, with the ability to influence and build positive working relationships.
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Experience leading audits, quality improvement initiatives and regulatory compliance programs.
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A collaborative and proactive approach, with strong analytical and problem‐solving skills.
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Proven experience developing and managing Learning Management Systems (LMS), organisational learning frameworks and contemporary eLearning solutions.
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Exceptional leadership, coaching and stakeholder engagement skills, with the ability to influence leaders and build a culture of accountability, continuous learning and quality improvement.
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Why Join Mayflower?
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Work for a respected not-for-profit organisation committed to excellence in care.
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Salary packaging benefits available.
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Make a meaningful impact on the quality and safety of services delivered to older Australians.
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Collaborate with executive and operational leaders to shape strategic quality initiatives.
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Access ongoing professional development and career growth opportunities.
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Employee Assistance Program (EAP).
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Mayflower is committed to providing a safe, inclusive and welcoming workplace and encourages applications from people of diverse backgrounds.
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Applications close: July *******
#J-*****-Ljbffr

📌 Quality & Capability Manager (South Australia)
🏢 Mayflower
📍 South Australia