NSW Department of Education – Wollongong NSW
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
Temporary, full-time opportunity until 30 September ****
Located in Wollongong, with flexible working arrangements available
Salary ranges from $116,981 to $129,492p.a. plus super & annual leave loading
Make a real difference by supporting quality cleaning services across schools and other sites
About the role
As a Cleaning Services Senior Officer, you'll coordinate outsourced cleaning services across a diverse region, helping ensure sites are safe, clean and well maintained.
You'll work with contractors, site representatives and internal teams to keep services running smoothly and respond to issues as they arise.
You'll:
Coordinate scheduled, periodic and urgent cleaning services
Resolve service issues and respond to changing site requirements
Monitor contractor performance and follow up on actions
Maintain accurate contractor, service and inspection records
Support contractor onboarding and ongoing communication
Respond to complex enquiries and provide practical solutions
About you
You'll bring:
Experience in contractor management, facilities maintenance, customer service or a related field
An understanding of cleaning service standards and relevant WHS, compliance and risk requirements
A customer-focused approach and commitment to delivering quality outcomes
Clear and confident communication and stakeholder engagement skills




Good attention to detail and confidence working with records, data and Excel
The ability to manage competing priorities across a broad geographic area and adapt to changing needs and urgent requests
Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
Current driver's licence and willingness to travel across the assigned region.
Current and valid Working With Children Check clearance for paid employment
Demonstrated understanding of and commitment to the value of public education.
Versatile working arrangements
Competitive salary, salary sacrificing, employer's contribution to superannuation and annual leave loading
Flex Leave entitlements, generous holidays & leave conditions
Opportunities for advancement and mobility across the Department to support your growth opportunities
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.



Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education's Diversity, equity and inclusion webpage.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
For role enquiries, please contact Jamie Cave (A/Cleaning Services Manager) at ****** or ******** ***.
For recruitment process enquiries, please contact the Recruitment Team at **********
#J-*****-Ljbffr

📌 Cleaning Services Senior Officer (Wollongong)
🏢 Stronger Smarter Institute
📍 Wollongong