Join Kinetic and play a vital role in ensuring seamless daily operations at our depots, contributing to the delivery of high-quality, customer-focused bus services.
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About the Role
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As a Dispatch Controller, you will be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.
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Key Responsibilities
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Coordinate bus and driver movements to meet service and network performance targets
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Ensure all scheduled work is covered and respond to last-minute changes
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Monitor and report on depot run-outs, ensuring timely departures
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Manage driver schedules, leave requests, and compliance with fatigue guidelines
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Support operational continuity by responding to incidents and service disruptions
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Act as the first point of contact for drivers, providing guidance and operational support
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Ensure accurate payroll processing for drivers, including overtime and variations
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Assist with driver training and route familiarisation
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About You
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Experience coordinating large teams in a fast-paced workplace
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Solid organisational and problem-solving skills with a keen attention to detail
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Proficiency in Microsoft Office and operational systemsAbility to work independently and as part of a team
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Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone
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Understanding of safety and compliance requirements in a regulated environment
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Medium Rigid driver's licence and relevant authority (or willingness to obtain)
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Why Join Kinetic?
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Be part of a growing organisation committed to enhancing communities
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Work in a fast-paced, collaborative environment where every day is different
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Opportunity for growth opportunities and development within the transport industry
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J-18808-Ljbffr
📌 Dispatch Controller Mackay (Australia)
🏢 Kinetic
📍 Australia
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