Additional Information
Job Number********
Job CategoryReservations
Location201 Normanby Road, Southbank, Melbourne, Victoria, Australia, ****VIEW ON MAP
ScheduleFull Time
Located Remotely?
N
Position TypeNon-Management
POSITION SUMMARY
The Cluster Group Reservations Coordinator plays a key role in both the coordination of group bookings and the management of all group-related logistics for 2 hotels, AC Hotel by Marriott Melbourne Southbank and Melbourne Marriott Hotel Docklands.
This position ensures exceptional guest experiences by serving as the primary liaison for housing and billing from pre-arrival through departure.
Through meticulous planning, clear communication, and collaboration with internal departments and external partners, the coordinator maximizes revenue opportunities while upholding brand standards of service and hospitality.
The role demands strong administrative skills, attention to detail, and a commitment to delivering seamless group that exceed expectations.
Key Responsibilities
Assist hotel group guests to ensure a successful event from pre-arrival through departure.
Engage with clients to understand their vision and specific requirements.
Coordination & Internal Communication
Prepare and distribute accurate rooming lists, and group resumes to relevant departments.
Prepare and distribute accurate function sheets, rooming lists, and event resumes to relevant departments.
Set up proper billing accounts for group bookings (e.g., share-with, room/tax/incidentals, tax exempt, direct/special billing).
Ensure successful execution of group and accurate final billing.
Administration
Process reservation requests, changes, and cancellations via phone, fax, or mail.
Manage contracts, deposits, billing, and post-group reconciliation in line with company policies.




Ensure all administrative records are accurate and up to date in systems (CRM/PMS).
Post-Event Engagement
Conduct post-event follow-ups and solicit feedback to drive continuous improvement.
Build lasting relationships with clients to encourage repeat business and referrals.
Skills & Competencies Required
Strong interpersonal, negotiation, and influencing skills
High attention to detail and excellent organizational abilities
Clear and professional communication skills
Excellent planning and organizational abilities
Strong multitasking and problem-solving under pressure
Proficient in Microsoft Office, CRM tools, and PMS/event platforms
Ability to work flexibly, when needed
Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality,



diversity and inclusiveness
AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer.
Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful.
Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members.
If you are looking for true hospitality, AC Hotels offers the perfect workplace.
Family members express a global mindset and passion for detail.
They present a natural curiosity to learn and try new things.
Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience.
If this sounds like you, we invite you to explore career opportunities with AC Hotels.
In joining AC Hotels, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,beginyour purpose,belongto an amazing global team, andbecomethe best version of you.
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📌 Cluster Reservations Agent (Melbourne)
🏢 66YKJ
📍 Melbourne