Job Description
The Opportunity
The Account & Contract Manager manages the end-to-end client and contractor relationship for our IT and technical labour hire services, primarily supporting Department of Defence engagements with genuine scope to grow private enterprise accounts.You'llfield enquiries from clients and contractors, building relationships at Program Manager level, including external MSP Program Managers, as we position for and deliver against panel arrangements.
This role sits at the centre of the client experience, ensuring contractual obligations and quality standards are metwhileidentifyingopportunitiesto expand our footprint.You'llalso contribute to tender submissions and capability statements that keep us competitive for current panels and contracts.
The successful applicant will bring experience managinggovernmentorprivatesector clients within IT labour hire, ideally withprivate sector panelexposure.
It suits someone comfortable operating across established government panels and greenfield business development, who takes pride in commercial rigour and operational compliance, and can contribute confidently to tender processes without needing to run them solo.
Key Responsibilities
Client Relationship Management
Act as the primary point of contactforallocatedclients,building trusted relationships acrossFederal Government andPrivate Sectorstakeholders through regular engagement and service reviews.
Respond to client enquiries, coordinate internal responses, and manage client satisfaction byidentifyingand acting on improvement opportunities.
Contract Management
Deliver against agreed Contract Management Plans and AccountPlans,monitoringclientobligations,milestonesandservice commitments.
Coordinate internal resources to achieve contractual outcomes,



tracking contract performance and managingrisksimpactingservicedelivery.
Business Development & Revenue Growth
Identifyopportunitiesfor contract expansionandadditionalservices,workingSalesto convert opportunities into revenue.
Support cross-selling of Lumify Group servicesandmaintainawarenessof upcoming procurement and tender opportunities.
Tender and Proposal Support
Coordinate and contribute to Commonwealth and Defence tender responses, including drafting capabilitystatements,maintainingtenderresponse libraries, and supporting bid planning and submission activities.
About You
5+ years' experience in one or more of: Account or contract management, Workforce Solutions, Recruitment or Labour Hire
Strong stakeholder engagement skills and managing client relationships
Experience delivering and adhering to contractual requirementsand SLAs.
Excellent proposal writingskills,tendersubmissionsandbid writing
Strong commercial acumen, and a high attention to detail.
Working knowledge of labour hire
Experience working with Defence or other federal government agencies
Employee Benefits
Collaborative and purpose-driven workplace culture
$2,000 staff referral bonus
Employee Assistance Program (EAP)
Birthday and Volunteering leave every year
2 days study leave to attend courses or exams
Donation matching
Free access to all training courses acrossLumify'sgroup of companies
About Us
Lumify Group is the largest provider of professional training in Australasia.
With deepexpertiseover 30 years across Information Technology and Career development, we work withenterprise,governmentandcorporate clients to lift organisational capability through essentialtraining,upskillingandreskilling, backed by a brand that government and blue-chip clients already trust.
We are proud to be a three-time Australian Business Awards Employer of Choice **********)
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📌 Account Manager (Victoria)
🏢 Lumify Group
📍 Victoria