Job Description
Own the roadmap.
Lead the team that builds it.
Make sure what ships actually gets used.
Compare Club helps Aussies save money on the bills that add up — health insurance, life insurance, energy, home loans and more.
Our contact centre technology and continuous‐improvement agenda needs a lead who can turn business problems into a prioritised roadmap and get a delivery team behind it.
The role
You'll own contact centre technology delivery end to end — CCaaS and CRM, roadmap through to release.
You lead a team spanning solution architecture and routing, platform configuration and release, and Salesforce platform capability.
You're not doing the hands‐on build yourself — you're accountable for what the team ships, that it's the right thing to build, and that it lands.
What you'll do
Own the roadmap: set priorities, sequencing and dependencies across CCaaS and CRM, structured and visible to the business.
Lead one delivery team: line‐manage the Product Owner, Solution Architect & Routing Lead and Salesforce Platform Lead — three disciplines, one set of standards.
Shape before you build: make sure change is properly scoped and specified before anyone touches a build — solving the actual problem, not just the ticket.
Own release governance: set the standard for UAT and release readiness, and approve production releases (or delegate to a change board) — keeping design and sign‐off in separate hands.
Be the senior contact point:



triage what's genuinely critical versus BAU for divisional and Sales Ops stakeholders, and keep Marketing, Product & Engineering, IT/Security, Compliance and Data aligned.
Prove the value: track measurable uplift in productivity, conversion, customer experience or reduced manual effort from what you deliver.
What you'll bring
Proven leadership of a technology or product delivery team in a contact centre, CRM or transformation environment.
Robust product and prioritisation discipline — you can turn a business problem into a value‐based roadmap, not just a backlog.
A solid grounding in business analysis, solution shaping and release governance — enough to set the standard, even though the team does the hands‐on work.
Delivery experience across CCaaS and/or Salesforce.
People leadership chops — coaching and capability‐building across onshore and offshore reports.
Why join now
A genuine leadership seat — three direct reports, real scope, and a mandate to set the standard rather than inherit someone else's.
A roadmap that matters: the team behind two platforms, a CRM and a business that's actively investing in getting this right.
Melbourne‐based leadership role with a GM who's building this function out properly, not backfilling a gap.
The chance to fix the "why does this keep breaking" problem for good, instead of firefighting it forever.
Sound like the leader we need?
Apply now — tell us what you'd fix first.
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📌 Product & Optimisation Lead - Ccaas (Victoria)
🏢 @
📍 Victoria